FAQ - Frequently asked questions

- about our service and city biking

Bergen Bysykkel avatar
Written by Bergen Bysykkel
Updated over a week ago
  1. How do i unlock a city bike?

  2. How do i park a bike?

  3. How long does the season last?

  4. Opening hours?

  5. Do i have to pay with my phone?

  6. Can i rent multiple bikes on one account?

  7. Can i pause the trip?

  8. I lost my city bike, what do i do?

  9. I found a city bike outside of a station. What should I do?

  10. I have received a Bergen City bike gift card, how do I get started?

  11. Is there a GPS on the bikes?

  12. Are the bikes electric?

  13. How can i stay up to date with the service?

1. How do i unlock a city bike?

You unlock a city bike through the app. In the app you'll get an overview of where the stations are, and how many bikes and locks that are available on each of them. You can download the app for both iPhone and Android.

In order to unlock a bike you need to stand next to a station:

  1. See to that the station that shows up in the app is the same one that you're standing next to (if another station shows up, check out this guide)

  2. Press Unlock bike

  3. The app will show you what dock your bike is stationed in

  4. Go to the bike and press the button on the handlebars if prompted. It may take up to 40 seconds after you press the button to unlock.

  5. Take the bike out of the dock

Have a great ride 🚴

2. How do i park a city bike?

When locking a bike you simply roll it into the dock. In order to check if the bike is in fact registered as delivered, see to that the bike:

  1. Plays a little jingle

  2. The light in front of the bike will blink green

  3. The light in the back of the bike will stop blinking red

Most important: The app will tell you that "the bike has been returned", and show you the name of the bike, the station you biked to and from and how long the trip lasted

3. How long does the season last?
The bikes are available 365 days a year.

4. Opening hours
The City Bikes are available from 06 am to 01 am.

5. Do I have to pay with my phone?
No, entering your mobile number and verification code is only to confirm who you are. The payment is done with your preferred payment method.

6. Can i rent multiple bikes on one account?

Unfortunately you can only unlock one bike per subscription and only have one subscription per phone number, so the other person you're with will have to buy their own. You can buy a subscription and create a profile here. You need to be able to receive a text once in order to get the subscription up and running.

7. Can i pause the trip?

During your trip you will have the possibility to pause the trip, this could be helpful for situations where you need to have a quick break to head by the local shop.

To pause the trip:

  1. When you have an active trip the button "Pause trip" will appear on the app screen.

  2. Press the pause button.

  3. Wait until the light in the front starts blinking blue, afterwards press the lock pin downwards. (Make sure that the lock is not colliding with the wheel oaks, as you won't be able to push the lock pin all the way down.) When the light in the front appears green then the bike is in pause mode.

The bike is now in pause mode, until you decide to resume the trip. This can easily be done by pressing the unlock/unpause button in the app.

The lock pin will then automatically pop up again, and you may continue your ride. 🚴

N.B: The included rental will be ongoing when the bike is in pause, as well as your responsibility for the bike

8. I lost my city bike, what do i do?

Please contact our customer support, send an explanation of what happened.

You can reach us through the chat in the app, e-mail to post@bergenbysykkel.no or call us on: 902 59 737

Even though we can’t guarantee anything right now, we'll cross our fingers that the bike will show up in a station soon. If the bike is gone for more than 14 days, you’ll become liable and responsible for the replacement of the particular bike. Read more here on what happens if you lose a city bike.

9. I have received a Bergen City Bike gift card. How do I get started?
Lucky you! Register your value code on bergenbysykkel.no/en/value-code or in the app, and follow the steps from there.

10. Is there a GPS on the bikes?
Yes, we do have GPS tracking on the bikes.

11. Are the bikes electric?
Unfortunately no.

11. How can I stay up to date with the service?
Follow us on Facebook and Instagram for updates on what’s going on.

I have more questions!

You can send us a message here or in the app. You can also email us at post@bergenbysykkel.no.

We love hearing from you and will answer you as fast as we can! You can also reach us by phone +47 902 59 737 between 07.00 - 19:00 Monday to Friday, and 09:00 - 21:00 Saturday and Sunday.

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