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Why hasn't the trip ended? The bike is delivered
Why hasn't the trip ended? The bike is delivered

Troubleshooting when not getting a confirmation in the app

Bergen Bysykkel avatar
Written by Bergen Bysykkel
Updated over a week ago

When you park a bike, the app will give you a confirmation when it's registered as delivered.

What do I if I don't receive it?
If you haven't received the confirmation, you can go through these simple steps:

  1. You might have parked in a double sided station. Pull the bike out and park it on the opposite side of where you left it. We've put out notes on the stations to prevent this from happening. 

  2. Can't get it out? Give it a good pull to make sure it is in fact stuck. 

  3. Still not getting registered? Send us a message with the name of the station you parked in and the number of the lock and we'll help you out.

You might want to take a look at this article that describes how to park a city bike.

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