In this article:
Troubleshoot why your Snorter Bot ($SNORT) token claim isn't working and the steps to resolve the issue.
Important: The Snorter Bot token claim period starts on October 27 at 2:00 PM UTC. You won't be able to claim your $SNORT token before then.
Read our step-by-step guide on how to claim your $SNORT tokens, or watch our video tutorial:
You're trying to claim staked $SNORT tokens
If you bought and staked $SNORT during the token sale, you won’t be able to withdraw the full amount on October 27 when claiming opens.
Instead, your tokens and rewards will unlock after 7 full days, so on November 3 at 2:00 PM UTC.
This staking unlock period is set by the Snorter Bot project and not managed by Best Wallet. Any questions about staked tokens should be directed to the $SNORT team. You can view your staked token balance by connecting your wallet to https://snortertoken.com/en/staking.
You will still need ETH to withdraw your tokens and rewards — we recommend holding around $5 worth of ETH in your claiming wallet.
You don't have enough ETH or SOL to cover the gas fee whilst claiming
When claiming your $SNORT tokens, you will need to pay a gas fee to process and confirm your claim transaction.
Because $SNORT is a multi-chain token, you’ll claim on Ethereum or Solana, depending on how you bought it:
If you bought with an Ethereum token or bank card in-app, you’ll claim on Ethereum, meaning you’ll need ETH for the gas fee.
If you bought with a Solana token, you’ll claim on Solana, meaning you’ll need SOL for the gas fee instead.
Important: Gas fees often spike during periods of high network activity, which may happen during the Snorter Bot token claim. This is because there will be many $SNORT holders trying to claim their new tokens at the same time.
To successfully claim, make sure your wallet has enough ETH or SOL to cover any spike in gas fees.
We recommend having at least $10 worth of ETH in your wallet, whilst Solana gas fees tend to be generally lower, so we recommend around $1 of SOL.
If the claiming fee seems too high, consider waiting for a less congested time to claim
If you don’t have crypto to pay the gas fees, you can add gas ETH or SOL to your wallet by buying in-app (this may take a few hours) or depositing from another wallet or an exchange.
Read our comprehensive guide on gas fees.
Issues with Best Wallet's in-app claim page
Because of the expected high volume of claim transactions, the Best Wallet in-app claim flow may experience delays.
If you are having issues with the claim in-app, either wait until the claim is quieter or go and claim directly on the Snorter Bot website via a desktop browser. All you need to do is connect your wallet and complete your $SNORT claim there.
The claim transaction seems stuck as "Pending"
If it appears your claim transaction isn't going through, it may be due to delays on the Ethereum network. This happens during busy periods on a blockchain, where transactions might get held up or delayed due to congestion.
This is completely normal, and we recommend that once you have submitted your $SNORT claim transaction, you do not try again to avoid being charged more than one gas fee.
To check your transaction status, we recommend going to Etherscan or Solscan, entering your claiming wallet's address, and checking the status of your claim transaction — it should be listed in the transaction tab. If it says pending, please wait for your claim to go through.
You need to enable or import $SNORT into your wallet
Although the Snorter Bot token should automatically be imported into your wallet's token list after you claim it, if it doesn't, it's quick and easy to find, enable, or import $SNORT.
Read our step-by-step guide on how to enable or import the $SNORT token into your wallet.
Struggling to claim your $SNORT tokens?
If you've tried all these steps and are still facing issues claiming in Best Wallet, first contact the Snorter Bot team.
Next, consult our Upcoming Tokens support guides, and afterward, please contact the Best Wallet support team in-app by going to Settings → Get Help, or open a ticket on our Support site.
Important Reminder:
No one from Best Wallet or the Snorter Bot team will ever request your wallet’s private key. Keep this information strictly private and do not share it with anyone.