Back on the “job overview” page, when you want to send the customer an update, choose the day, or you can generate an update for this week’s or this month's activity at that job. Then tap “Update Customer” and Best Way writes the update for you.
You can push the buttons on the bottom to automatically make it more “brief” or more “positive”. Or you can “edit it” or translate it. Once it looks good, select the photos you want to attach, then send it through your messages or email.