At Better Earth, we understand the importance of staying connected and informed during your solar journey. Here are the straightforward ways you can reach out to us for support regarding your solar installation:
Customer Portal
Access: Once your solar project begins, you'll receive a link to your Better Earth Customer Portal. This is your primary tool for project management and communication.
Features:
Detailed Project Information: Track the progress of your solar installation, view documents, and stay updated on every step.
Live Chat: Look for the chat bubble within the portal for direct access to our automated support.
How to Access:
Use the email you registered with Better Earth to log into the portal at portal.betterearth.io.
Finding Your Contacts:
After logging in, navigate to the left side of the screen. Here, you'll find:
Project Manager's Contact Info: Name, email, and phone number.
Sales Representative's Details: A bit further down, you'll see their contact information.
Phone Support
Contact Number: Call us at (888) 373-9379.
Hours:
Weekdays: Monday to Friday, from 8:00 AM to 5:00 PM PST.
Weekends: Closed, but our automated chat feature is available for assistance.
Holiday Hours: Check our updated holiday schedule on Google for any changes.
Email Support
Customer-Related Queries: Email us at CustomerService@betterearth.solar.
General Inquiries: For broader questions, use info@betterearth.solar
Automated Customer Support via Live Chat
Availability: Our Live Chat feature on the Better Earth website is accessible 24/7.
Usage: Most issues can be resolved through this automated support, providing quick answers or guidance to resources when our phone support is not available.
Why Choose Multiple Channels?
Convenience: We offer various support channels to match your communication preferences, ensuring you get the help you need when you need it.
Immediate Assistance: Whether it's a quick chat, a detailed email, or a direct call, we're here to provide prompt, effective support.
Transparency: With access to your project details and direct lines to your project team, you're never left in the dark about your solar installation's progress.
Remember, with Better Earth, you're not just installing solar panels; you're gaining a partner committed to your satisfaction and success. Use these support options to keep your project on track, ask questions, or simply stay informed. We're here to make your transition to solar energy as smooth and rewarding as possible.