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Reset Password / Forgot Password

How to Reset Your Password

Adreon Morgan avatar
Written by Adreon Morgan
Updated this week

How to Reset Your Password

If you've forgotten your password for the BetterYou app, don't worry! We have a simple process in place to help you reset it and get back to using our app.

Step 1: Access the Forgot Password Option

  1. Open the BetterYou app

  2. Navigate to the Login screen

  3. Look for the "Forgot password?" link below the password field

  4. Tap on the "Forgot password?" link

Step 2: Enter Your Email Address

  1. You'll be taken to the Forgot Password screen

  2. Enter the email address associated with your BetterYou account

  3. Make sure to enter the correct email to ensure you receive the password reset instructions

  4. Tap "Send Reset Link"

Step 3: Check Your Email

  1. After submitting your email, you'll see a confirmation message: "Password reset link sent to your email"

  2. Check your email inbox (and spam/junk folder) for an email from BetterYou

  3. The email will contain a link to reset your password

Step 4: Reset Your Password

  1. Click on the password reset link in the email

  2. You'll be taken to a web page where you can enter your new password

  3. Enter your desired new password

  4. Make sure to choose a strong and secure password to protect your account

Step 5: Log In with Your New Password

  1. Once you've successfully reset your password, return to the BetterYou app

  2. Go to the Login screen

  3. Enter your email and new password

  4. Tap "Log In" to access your account

Important Notes

Email Delivery

  • Password reset emails are sent immediately after you submit your request

  • If you don't see the email, check your spam/junk folder

  • Make sure the email address you entered is correct

Password Requirements

When creating your new password, ensure it meets our security requirements:

  • At least 8 characters long

  • Contains at least one uppercase letter

  • Contains at least one lowercase letter

  • Contains at least one special character

Security

  • Password reset links are time-sensitive for security

  • Never share your password reset link with anyone

  • If you didn't request a password reset, contact support immediately

Troubleshooting

Common Issues

  • Email not received: Check spam/junk folder, verify email address is correct

  • Link expired: Request a new password reset link

  • Can't access reset page: Ensure you're using the link from the email, not copying and pasting


Still Having Trouble?

If you continue to experience issues with resetting your password, please don't hesitate to contact our support team for further assistance. We're always happy to help our users with any technical difficulties they may encounter.

Contact Support: help@betteryou.ai

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