The Event Collection Mode in the Beventi Event Fulfillment System streamlines the process of fulfilling orders during an event. This mode ensures that customer orders are efficiently retrieved, tracked, and marked as collected in real-time.
How Event Collection Mode Works
Event Collection Mode allows vendors to quickly process customer pickups using QR code scanning or manual order search. With real-time tracking and a structured workflow, vendors can efficiently manage order distribution at the event.
Step-by-Step Guide to Collecting Orders
1. Access Event Collection Mode
Log in to your Beventi Seller Dashboard.
Navigate to the Event Fulfillment section.
Select the event you are managing orders for.
Click on "Event Collection Mode" to begin.
2. View Your Orders
The system will display a list of Packed Orders that are ready for collection.
Orders are sorted by order date and can be filtered for better organization.
Use the Search Bar to find specific orders by customer name or order number.
3. Process Customer Order Collection
Scan the customer’s QR code using your device camera to retrieve their order.
If the customer does not have a QR code, manually search for the order.
Verify the order details and confirm the correct items are being handed over.
Click "Mark as Collected" to complete the order pickup process.
4. Track Collection Progress
A progress indicator at the top of the page shows the percentage of collected orders.
Color-coded status labels help distinguish between Pending, Packed, Collected, and No-Show orders.
The Order Count Display provides an exact number of collected orders.
5. Managing Order Collection
Edit Orders: If necessary, orders can be adjusted before marking as collected.
Flag No-Shows: If a customer does not pick up their order, flag it as a No-Show.
Undo Collected Status: If an order was marked as collected by mistake, you can reset its status back to Packed.
Filtering and Bulk Management
Filtering Orders
Use the filtering options to streamline your collection process:
Awaiting Collection: Orders that are packed and ready for pickup.
Collected: Orders that have been successfully picked up.
No-Show: Orders that were not collected by customers.
All Orders: View all orders in one place.
Bulk Actions
Mark Multiple Orders as Collected: Select multiple orders and update their status in one click.
Flag Multiple No-Show Orders: Mark multiple orders as uncollected for later follow-up.
Reset Order Statuses: If needed, revert multiple orders back to packed for re-processing.
Best Practices for Event Collection
Verify Customer Details
Before marking an order as collected, confirm the customer’s name and order details.
Encourage QR Code Usage
Using QR codes speeds up order retrieval and reduces errors.
Keep Collected Orders Organized
Arranging collected orders separately prevents mix-ups and streamlines event flow.
Monitor Collection Progress Regularly
Use the progress tracking tools to ensure all orders are managed efficiently during the event.
Frequently Asked Questions (FAQ)
Can I edit an order after marking it as collected?
No, once an order is marked as collected, it cannot be edited. Ensure all details are correct before confirming pickup.
What happens if I mark an order as collected by mistake?
You can undo the collected status by selecting the order and changing it back to Packed.
How do I check which orders are still awaiting collection?
Use the Awaiting Collection filter to view all orders that are ready for pickup.
Can I bulk mark orders as collected?
Yes, you can select multiple orders and mark them as collected at once using the bulk action tools.
What should I do if a customer does not pick up their order?
Mark the order as a No-Show using the bulk actions feature. If needed, add notes for follow-up.