1. What the signature requirement does
Forces staff to capture the customerʼs name & handwritten signature before an order can be marked Collected.
Prevents the Collected status from being set manually—no shortcuts while the requirement is turned on.
Stores the signature image, timestamp, and item condition report securely in Beventi. Only users with access to the order can view it.
2. Enabling the feature
Open the Event Fulfillment screen for your order form.
In the top-bar toggle, switch “Signatures required” to ON.
The setting applies to every order in that form.
You can turn it off at any time (existing signatures stay saved).
3. How the pickup flow works
Find the order
Scan the QR code on the packing slip — or search for the order number/customer in the Fulfillment list.
If signatures are required and the order doesn’t have one yet, the Sign button appears instead of Collect.
Present the device to the customer
Tap Sign and hand your iPad, tablet, or phone to the customer. They will see:
Order review – every item is pre-checked as “good”.
Problem items – they can un-tick an item, choose the affected quantity, and enter a short description (e.g. “corner bent”).
Additional note – optional free-text for anything else.
Signature area – draw with finger, stylus, or mouse.
Full name – typed for extra verification.
The Submit Signature button only activates when:
all items are accounted for (good / issue quantities match the original total)
a handwritten signature is present
the full name field is filled in
After submission
The order automatically moves to Collected.
The signature, checked-item list, issue list, and any notes are attached to the order.
4. Marking damaged or missing items
When the customer unticks an item:
Select quantity affected (only shown if the order had more than one of that item).
Describe issue – this is required so staff can follow up.
The line turns orange so it’s clear which products have problems.
These items are stored with the signature and visible to event staff in the order details for auditing or post-event follow-up.
5. Where signatures are stored & how to view them
Signatures are saved as encrypted image files in our secure storage.
They can be viewed any time by opening the order and clicking View Signature.
You’ll see the image, signer name, date/time, items received, items with issues, and the customer’s note.
Only users with permission to view that order (e.g. the seller or event staff) can access the signature.
6. Frequently asked questions
Q: Can I collect signatures on a desktop?
A: Yes—customers can sign with a mouse or track-pad, but we recommend a touch device for the best experience.
Q: What if the customer refuses to sign?
A: Leave the order in Pending or mark it No-Show. You cannot force-mark it Collected while the signature requirement is enabled.
Need more help?
Visit the full Event Fulfillment collection or message our support team via chat.