To ensure that any issues or questions that you have get addressed as quickly as possible, we kindly ask you to go through the follow checklist before contacting support:
Search Help Center for articles related to your query
Common questions are available in Help Center category Campaigns, Section Troubleshooting
If submitting an issue, consider that:
If the issue has not urgent and critical business impact, please email to support@bidtheatre.com
Please do not email directly to our staff. Emailing the common support-address ensures that a maximum number of people see and can act on your ticket
If your issue is related to a specific campaign, please review our Campaign Troubleshooting section
If your issue related to a specific campaign, please provide: name of advertiser, name of campaign, campaign ID.
If submitting a bug report, please include the following details:
Web browser used, including any non standard security settings
Device used (Mac / PC / Phone / Tablet)
IP
If applicable - what site the problem manifested itself on
If possible - an instruction on how to reproduce the problem