Prerequisites

Have a Catalog connected to BIK. This may be powered by a Shopify integration or by WhatsApp catalog set synced with BIK. Learn more here. 🔒 Help
Have Razorpay added on BIK to take Prepaid Orders 🔒. Help

How to set it up?

You need to enable 3 flows from the flow library
1. Browse products IG
2. E2E Instagram Checkout
3. E2E Instagram Payment Confirmation

Browse products: customer browses through the products
Add to cart: Customer adds products to the cart
Customer details: we collect the customer’s name, email and number on chat
Enter Address: customer enters their address and pin code and we fetch their city and state.
Payment method: customer chooses their preferred payment method between COD and prepaid
Bill: a bill message is sent to the customer with the discount, taxes, and shipping charges and total cart value
❗remember to configure your discounts and shipping charges
Order placed: Voila! Customers now confirm their orders if COD or pay on the prepaid payment link.

Message content and templates need to be created
Shipping charges block
- enter Title as you deem appropriate
- enter Price equivalent to your standard shipping charge in INR
Discount block
- value type: either percentage or fixed_amount
- value: the value of the discount. let’s say this is = 10
  - if the value type is a percentage, it means we will give a discount of 10%
  - if the value type is fixed_amount, it means we will give a discount of 10 rupees
- title and description: add a title and description to the discount given on WhatsApp checkout

I am not getting payment updates. How can I fix this?

My flow is stopping at the address entering step. How can I fix this?

Please connect with your GSM. This may be a scope issue and you might have to update your Shopify app.

Can I used a fast checkout flow instead of razorpay payment directly on whatsapp

Yes. We support checkout with Shopflo - this allows you to send a Shopflo checkout URL to the end customer