Persistent Menu:
A persistent menu on Instagram refers to a menu that remains visible or accessible to users regardless of where they are within the app. It typically contains important or frequently used options, allowing users to navigate through different features or functionalities easily without having to backtrack or search for them
Persistent Menu allows you to configure the hamburger menu visible on the chat page of your business.
You can connect a journey or a web-url to these menu options.
Steps to Create Persistent Menu:
Go to Journey settings and navigate to the Persistent Menu option.
Choose the Instagram account from the dropdown for which you want to configure the Persistent Menu.
Click on Add menu button and add the journey or web url as per use case.
Whenever user clicks on these menu items, the configured journey gets triggered or user gets navigated to the web url.
User can add upto 20 menu items to the instagram menu, but for best practice, it is recommended to add upto 5 menu items.
FAQs:
What can I link to the menu options in the Persistent Menu?
You have the flexibility to connect either a journey within the app or a web URL to each menu option. This means users can be directed to specific actions or external web content directly from the Persistent Menu.
What happens when a user interacts with the menu options?
When a user clicks on a menu item in the Persistent Menu, the corresponding journey is triggered within the app, or the user is navigated to the specified web URL. This facilitates seamless navigation and enhances user engagement.
Is there a limit to the number of menu items I can add to the Persistent Menu? While you can add up to 20 menu items to the Instagram menu, it's recommended to maintain a concise menu for better user experience. Typically, limiting the menu to around 5 menu items ensures it remains manageable and user-friendly.
For further assistance or to raise feature requests related to Persistent Menu in journeys, please contact help@bik.ai