Question block messages can be used to collect user input such as
Name
Email
Phone (relevant for Instagram journeys)
Other data points such as pincode, image/video, url, document etc.
Typical use cases:
Collect Name and email on whatsapp journeys
Collection name, email, phone on IG journeys
Collect image/video for product review and push it to judge.me. Or ask images/video for return request initiation
Use the library flow as below for collecting documents / images
