Delay block
Delay by
A delay block simply pauses the execution of the flow for the specified time period.
We can configure delay time in either minutes, hours or days
Use cases
Delay of a few minutes or hours is added after any store events like page view or abandon cart
Typically used for retargeting messages after 24 hours of 2-3 days across revenue generating flows like abandon cart, page view drop, cross/upsell etc.
Delay Till
Delay messages till a specific day of the week or time
Use cases
Typically used for delaying the message till a specific time
With a condition block of checking current time, this block can also be applied to achieve DND hours
Start a flow block
‘Start a flow’ block can be used to trigger another journey from the current running journey.
One key example of this capability is to have a single ‘agent assign’ flow and call this flow across other major chat/automation flows.
