Retargeting is now simple and super-powered!
Whenever you ask a user a question or give them options to choose from, now retarget them there itself with a delay if they do not respond!
Use cases
LiveSpace: User drops of at any point in a series of questions. After a certain time of inactivity, send a re-engagement message to the user. If the user doesnt respond to that as well, call an API and create a drop off lead in Ozonotel
Fireboltt : User drops off while giving their phone and email. Now set a time delay and nudge them there itself and help them continue the conversation where they dropped off
Steps:
Create a Question Block (Ask phone, email, pincode, general question) / Quick Reply Button / List / Carousel
Click on the fallback checkbox and set up a time window after which you would want to set a fallback flow
Connect any block or flow to the fallback node
FAQs
1) How does retargeting work with fallback steps?
If a user doesn’t respond within a specified time window, a fallback step sends a re-engagement message or redirects them to another flow or action.
2) What types of messages can I send in a fallback step?
You can send reminder messages, quick reply prompts, or connect users to another flow to continue the interaction.
3) Is it possible to add multiple fallback steps in a single flow?
Yes, you can incorporate multiple fallback steps at different stages to manage drop-offs effectively.
4) Can fallback steps be customised for specific use cases?
Yes, you can customise the fallback flow, message content, and delay duration based on your business needs.
For further assistance or to raise feature requests related to Fallback Step, please contact help@bik.ai.