When a buyer submits a purchase request for your bike, Bikeflip provides a simple, secure, and transparent process to guide you through the entire transaction. This article explains every step - from receiving the request to having the bike picked up by our logistics partner.
1. Receiving a new purchase request
Notification Arrival
When a buyer sends a purchase request, you’ll be notified both on Bikeflip and via email. A red dot on your profile icon (top-right corner of the homepage) indicates new notifications.
Accessing the Request
Click your profile icon > Notifications to find the new request.
Select the New Buying Request notification to go directly to that article’s details in Purchases & Sales
2. Reviewing and responding to the request
Once you’ve opened the request, you can review its details and choose how to respond:
Accepting or Declining
Click Accept request to proceed and secure the buyer’s funds in escrow.
Alternatively, select Decline request if you do not wish to proceed.
Response Time
You have 48 hours to respond to the request. If no action is taken within this timeframe, the funds will be returned to the buyer, and the request will expire.
3. Selecting a pickup date
Choosing a Date and Time
After accepting, you’ll be prompted to select a pickup date and a convenient time window.
Provide a time frame (e.g., 2:30 PM - 4:30 PM) for the courier to arrive.
Choose a date that best fits your schedule. While exact timing may vary, providing a time window helps ensure a smoother process.
4. Providing the pickup address
Shipping Details
Enter the full address where the logistics partner should pick up your bike.
If it’s more convenient, provide your work address to avoid waiting at home.
5. Confirming the pickup order
Once all details are entered, you’ll see a summary of your information:
Final Review
You’ll see a summary of the selected date, time frame, and address.
Click Edit if needed.
Confirmation
When everything looks good, click Confirm buying request to finalize the pickup order.
6. What happens after confirmation
Receiving Packaging Materials
You will receive the Bikeflip Shipping Box® and instructions to pack your bike securely.
Proper packing ensures safe transit.
Courier Pickup
On the chosen date, the courier will pick up the bike.
Once delivered and approved by the buyer, the escrowed funds will be released to you.
If the buyer reports any issues, Bikeflip will work with both parties to reach a fair resolution.
In summary, accepting a buying request on Bikeflip is a clear, secure process. With just a few clicks, you can confirm the order, schedule the pickup, pack your bike with the provided materials, and await payment after the buyer’s approval.