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How to accept or counter an offer

Step-by-step guide to accepting an offer on Bikeflip, confirming the sale, and completing the transaction securely and hassle-free.

Updated over a week ago

Accepting an offer on Bikeflip means agreeing to sell your bike at the buyer’s proposed price. Once you accept, the buyer can proceed with the purchase, and the funds will be securely held until the transaction is finalized. This ensures both parties have peace of mind and a smooth experience throughout the process.


1. Receiving and accessing the offer

Notification Arrival

  • When a buyer makes an offer on your bike, you’ll see a new message notification both on Bikeflip and, if enabled, via email.

Accessing the Offer

  • Click your profile icon > Messages to open your inbox.
    Select the conversation related to the bike listing with the new offer to review its details.


2. Reviewing the offer and considering your options

Inside the chat thread, the buyer’s proposed price will be clearly displayed. Take a moment to assess whether the amount meets your expectations.

Accepting the offer

  • If you’re satisfied with the buyer’s proposal, click Accept Offer. A confirmation prompt will appear - double-check the price, and if it’s correct, click Accept Offer again to finalize. The status under the bike’s price will update to confirm you’ve agreed.

Making a Counteroffer

  • If the initial offer isn’t quite what you had in mind, you can propose a new price by selecting Make an Offer directly from the chat. Enter your desired amount and submit it. The buyer will be notified and can choose to proceed to checkout at that price, make a counteroffer, or simply walk away from the negotiation.


3. After accepting or counteroffering

Status Update

  • Once you accept an offer or send a counteroffer, the status beneath the bike’s price turns green, confirming the current agreed price (or your proposed counteroffer).

Buyer’s Response

  • If you accepted the buyer’s original offer, the buyer will now see a Buy button and can finalize the purchase.

  • If you made a counteroffer, the buyer can either accept your new price by clicking Buy or propose a different amount by selecting Make an offer again.


4. Secure Payment and 48-Hour Window

Buyer Protection

  • Throughout the entire process, the payment remains securely held thanks to Bikeflip’s Buyer Protection, ensuring a safe and reliable transaction for both parties.

48-Hour Window Period

  • Once the buyer has completed the payment, you have 48 hours to accept or decline the purchase request.

  • If you accept, the sale moves forward. Otherwise, the amount paid will be refunded to the buyer.


5. Finalizing the transaction

Acceptance of the Buying Request

  • When you're ready to proceed, accept the purchase request to confirm the sale. This action confirms your commitment to the transaction and allows the shipping process to begin.

Rejection of the Purchase Request

  • If you do not wish to complete the sale, you can either reject the request or simply let the 48-hour period expire.

Once the sale is confirmed, Bikeflip will initiate the shipping process.


6. Shipment and delivery

Full-Service Shipping by Bikeflip

  • Once the sale is confirmed, Bikeflip handles every step of the shipping process, ensuring a smooth, reliable, and hassle-free experience for you.

Professional Packaging and Insurance Included

  • To ensure safe shipping, we’ll send you the Bikeflip Box®—our patented, durable packaging designed specifically for bikes. Made with high-quality materials and fully insured, your bike will travel securely to its destination.

Home Delivery and Payment Release

  • The bike is delivered directly to the buyer’s address, who then has 48 hours to inspect the contents. Once confirmed, the payment will be securely transferred to your designated bank account, minus the Bikeflip service fee.


To sum up

Accepting an offer on Bikeflip means selling with complete peace of mind.
You stay in control of the price, confirm only when you're ready, and the payment is securely held until the transaction is complete. We take care of the shipping and logistics, so you can focus on what matters: a smooth, safe, and effortless sale.

You decide — Bikeflip handles the rest.

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