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Cancel automatic renewal of an annual subscription
Cancel automatic renewal of an annual subscription

How to cancel / delete / withdraw from the automatic renewal of an annual subscription

Updated over 2 years ago

The annual subscription renews automatically.

In order for the subscription to not be renewed, these are the simple steps to follow:

  • Access your bikeMi profile through the app or website;

  • the subscription's validity and the renewal date will be visible in the upper yellow box;

  • choose the option 'Cancel automatic renewal'; πŸ‘‡

  • a pop up message will appear for confirming;

  • select 'YES'; πŸ‘‡

The subscription will be valid till the expiration's date and it will not be renewed again.

If you change your mind, you can access again your profile and re-activate the renewal within the expiration date by selecting 'Renew automatically'; in such case, remember to confirm your choice with 'YES' πŸ‘‡

Important: any eventual penalty accrued by a customer is not related to the present subscription, but it is related to the customer profile. For this reason, eventual penalties are not deleted automatically after a subscription's renewal.

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