The virtual assistant is your first point of reference when you need to solve a problem in a few steps or find information 🙏🤖
Where do I find it? Open the chat from app or website, select 'Send us a message' and choose one of the available options 👀
How do I use it? The following is an example of a bike's return problem 👇
1. Open the chat, select 'Send us a message' and choose 'I have a problem using the bike/returning the bike 🆘'
2. Select 'Bike return'
3. Be sure to follow and verify the suggested steps; if necessary, select 'No, I need help ❌'
4. Report the type of bike that has been returned and the number of the station where you returned the bike; select the arrow on the right to confirm the information
5. Add a description of the problem, possibly specifying the dock number, the bike number, date and time of the missing bike's return
6. Your request will be automatically assigned to the right team for verifying the situation
Important: complete all the requested fields. Without completing all the requested fields, the conversation will close automatically and it will not be solved 👇
How much effective it can be? You will receive a few tips for trying to solve the issue on your own and, if necessary, our team will receive a clear help request in less than 2 minutes! 🚀