Lost your game progress? Don't worry - we've got you covered! Follow our simple guide below to get back to your favorite games and continue your winning streak.
Note: Recovering your account may require abandoning an existing account, as recovery overwrites the selected account with your old progress.
If Your Account Was Synced with Facebook Great news! If your lost account was already connected to Facebook, restoring your progress is super easy: Install the game on your new device Navigate to the "Social" section in the game menu Tap the 'Facebook Bonus! button Review your account information - if it matches the account you want to restore, select 'YES, load game' That's it! Your progress, chips, and achievements will be restored automatically. Welcome back to the action!
If you are restoring your account on the same device, uninstall the game app first before reinstalling it. Then, log into the Facebook profile linked to your game account and follow the steps to restore your progress.
If Your Account Wasn't Synced with Facebook What You Need to Do: Sync your new account with Facebook first (this is super important!) Information That Helps Us Find Your Account: Your Player ID (if you remember it) or your exact Account Name Your approximate level and chip amount Name of your Club (if you were a member of one) Account name of any friend who was in your Club Pro Tip: The more details you can provide, the faster we can locate your account and get you back to playing!
Why Sync Matters Remember: Account restoration is only possible if you sync your accounts with Facebook! This is your safety net that ensures your progress is always protected. Think of it as your gaming insurance policy! Our friendly Support Agents will guide you through every step of the restoration process. We're committed to getting you back to your games as quickly as possible so you can continue enjoying the excitement and fun! Ready to get back in the game? Let's make it happen!