Lost your game progress or switching to a new device? Don't worry! Follow this guide to reconnect your account and protect your progress.
❓ Choose Your Situation:
Scenario 1: "I reinstalled the game or got a new device"
If you previously linked your account to Facebook, Google, Apple ID, or Email:
Open the game on your device.
Go to Settings, tap your Profile Picture, or check the Social/Friends menu to find Sign In options.
Select the same sign-in method you used previously.
When the "Already Linked" pop-up appears, tap the blue "YES, Load game" button to restore your level, chips, and progress!
⚠️ IMPORTANT: Always select "YES, Load game" (Blue Button) to restore your saved account. Selecting "NO, Keep current character" (Red Button) will keep you on the new starting level.
Scenario 2: "I signed in, but my game reset to Level 1!"
If signing in loads a Level 1 account, it usually means:
Your original account was a Guest Account that was never linked to a login provider.
You signed in using a different method than the one originally used.
You accidentally selected "NO, Keep current character" on the restoration pop-up.
How Support Can Restore It For You:
Contact our Support Team directly from your in-game settings. To help us locate your lost profile quickly, please provide:
Your Lost Player ID or exact Account Name
Your approximate Level and Chip Balance
Your Club Name (and the name of a friend in your Club, if applicable)
Scenario 3: "I want to play on a new device, how do I move my progress"
To safely move your progress, you have to first link your progress using Sign In. Linking your account keeps your progress safe if your device is lost or damaged and allows you to play across multiple devices!
Supported Sign-in Methods by Platform:
Sign-In Method | Android (Google Play) | Android (Amazon) | iOS (Apple) | Web Browser |
✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes | |
✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes | |
Apple ID | ❌ No | ❌ No | ✅ Yes | ✅ Yes |
Email (Passwordless) | ❌ No | ❌ No | ✅ Yes | ✅ Yes |
(Note: Google and Email authentication share the same system—you can link your account to one or the other, but not both simultaneously.)
How to Link in 3 Steps:
Tap your Profile Picture or go to Profile Settings in-game.
Choose your preferred service (Facebook, Google, Apple ID, or Email).
Complete the quick sign-in prompt.
Load your progress using Sign in on your new device.
Scenario 4: "I lost my progress and I never signed in. How do I move my progress?"
How Support Can Restore It For You:
If you have a new level 1 account and you lost your previous progress, please sign in using one of the available Sign In methods above. Once your level 1 account is Signed in, please contact our Support Team directly from your in-game settings.
To help us locate your lost profile quickly, please provide:
Your Lost Player ID or exact Account Name
Your approximate Level and Chip Balance
Your Club Name (and the name of a friend in your Club, if applicable)