Account Deletion explained
Requesting your account deletion also deletes your personal data (anonymizing your game data), which means you intend to stop playing our game. Once enforced, the account deletion process is irreversible.
Please take a mindful decision, we will ask you to confirm your choice in the process because users often ask us to retrieve their account, which is unfortunately impossible.
Remember that, to proceed with your account deletion, we have to duly confirm that the account you are deleting is truly yours. Request your account deletion from within an app and prepare your Player ID to confirm your identity.
Q: How can I delete my game account?
We always ask our users to request their account/ data deletion from in-app (either via a dedicated button or by contacting Support), as this is the only way to 100% confirm that you are truly asking to delete your own account and not somebody else's.
Tap your in-game avatar.
Once you open your profile menu, tap to Copy your Player ID. You will use this data later.
Tap on 'Edit Profile ' and locate the 'Delete account' button under your Player ID number. Tap the button to initiate the deletion process.
The game will display a warning that you are initiating account deletion and are about to delete all your data. Acknowledge the information displayed and proceed by clicking Account Deletion
Fill out the details of your account deletion request
Process is complete
Please note that it may take up to 30 days for us to process your request. No further action is required from you during this time.
If you are unable to request deletion in the abovementioned way, please contact out support team through the in-game FAQ menu, or email us at support@huuugegames.com. However, be aware that we will have to confirm your identity 100%.
Q: I can't find the 'Delete Account' option. What do I do?
A: If you cannot find this option, please get in touch with our Customer Support via the in-game "FAQ" or "Contact Us" menu. Write us a message that says "Account Deletion," and our Team will guide you through the process. Remember, it's essential to ensure that you want to delete your account before proceeding because this action is irreversible. We advise users to double-check before going ahead with account deletion.
Q: Will deleting my account remove my game progress?
A: Yes, deleting your account will completely erase all your game progress, rewards, and purchases. If you relaunch the game after your account is deleted, you must start from the beginning.
Q: What happens with my in-game purchases after I delete my account?
A: All the in-game purchases you have made on your account will be deleted along with your account, and they can't be restored.
Q: Is account deletion permanent?
A: No, once the account has been deleted, it is permanently removed. You cannot restore a deleted account. You would need to create a new account to play again.
Q: What data do you collect when I play your game?
Please read our Privacy Policy and our article on General Data Protection Regulations to familiarize yourself with the details.