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I accidentally made a duplicate purchase. How can I request a refund for the extra charge?
I accidentally made a duplicate purchase. How can I request a refund for the extra charge?

Duplicate charges

Katia Ayoub avatar
Written by Katia Ayoub
Updated over a month ago

If you notice a duplicate charge, please email our Customer Support Team at customersupport@askbillygene.com with the following details:

  • Your name and the email used for the purchase

  • The product name associated with the duplicate charge

Our team will review your request and provide assistance with a refund for the duplicate charge.

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