If your Geneius Origins shoes don't fit and you need to exchange them for another size or request a refund, please email customersupport@askbillygene.com to start the process.
Shoes must be unworn to qualify.
In your request, include the size you need so we can check availability.
If the requested size is in stock, we will provide return instructions.
Once we confirm the shoes are unused and unworn, we will process your refund or exchange.