You can now recover lost crypto deposits to the Binance.US platform without contacting customer support. This guide will show you how and answer any questions you may have.
To see how to use the Deposit Recovery tool in a guided tour, click here.
Important: Withdrawals from Binance.US cannot be recovered. If you have withdrawn crypto from your Binance.US account and it has not reached the recipient's wallet, please contact the support team associated with the wallet or exchange that the crypto was sent to.
Who can use the Deposit Recovery tool?
Who can use the Deposit Recovery tool?
The Deposit Recovery tool is for Binance.US customers who have deposited crypto to the platform but were not credited.
If you're not seeing your deposit, it could be due to several reasons, including: entering the wrong address, missing a memo, or network issues. The Deposit Recovery tool helps you locate and return your deposit.
Note: Deposits affected by network maintenance will be automatically credited once the maintenance has been resolved.
If your deposit is missing due to network maintenance, you do not need to submit a Deposit Recovery case.
See our Status Page for current crypto maintenance incidents.
How to use the Deposit Recovery tool
How to use the Deposit Recovery tool
1. Open the Deposit Recovery tool.
2. Click Find a Deposit and enter the transaction ID/hash, network, and address to which you sent the assets. You may also be asked to provide the cryptocurrency and deposit amount.
3. In some cases, you may be asked to provide a video and screenshot for security purposes. If prompted, please follow the instructions and upload the required video and screenshot.
4. Your submission will be processed, which typically takes a few business days. We will email you once it has been processed. You can also check your submission status by clicking View Submissions on the Deposit Recovery tool home page.
How can I recover an unsupported asset?
How can I recover an unsupported asset?
Binance.US is unable to recover unsupported assets. However, newly listed assets will become available to recover. Keep up to date with new listings here or on Binance.US social media.
What is a transaction ID/hash?
What is a transaction ID/hash?
A transaction ID, or transaction hash, is a unique code automatically created to keep track of each transaction on a blockchain. You can use this ID to view details of the transaction, such as the network you used, the address you sent your assets to, and the deposit amount.
To recover a deposit, you need to provide the deposit's transaction ID. To find the ID, go to the exchange or wallet you used to make the deposit, find your transaction history, and look for the transaction ID (sometimes abbreviated as "TxID") or hash. You may also see a link to view the transaction on a block explorer, where you can find the transaction ID. Withdrawals from Binance.US are not supported.
Fees
Fees
Binance.US charges a 5% processing fee for recovering your deposit. We deduct this fee from your deposit before returning it to you.
Why was my deposit recovery submission rejected?
Why was my deposit recovery submission rejected?
The most common reasons for rejected deposit recovery submissions are:
The deposit has already been credited (often a result of network maintenance being resolved).
The tokens or network used to send the tokens are unsupported.
The transaction was not sent to a Binance.US address.
Your account is not advanced verified (for deposits sent without a memo)
The transaction details (transaction hash, token, network used, address, amount) were entered incorrectly, such as:
Entering a block explorer URL rather than the actual transaction hash.
Choosing the incorrect token or network
Entering a non-Binance.US deposit address
Entering the USD (or USDT) value as opposed to the actual token amount, an incorrect amount, or failing to enter an amount
The supporting documents (for deposits sent without a memo) did not meet our specifications, such as:
The screenshot provided is of the public block explorer rather than the originating wallet/exchange.