Binance.US supports all of our users primarily through our AI-powered Chat platform. Our intuitive AI Chatbot can provide answers to top issues that users may experience.
If you'd like to interact with a human being, our Customer Experience teammates are available via live chat 7 days a week from 6 a.m. - Midnight EST.
For general inquiries and answers to commonly asked questions, visit our Help Center.
Important: Binance.US support will never ask for your password, solicit money, or ask you to send your crypto to an external wallet. Always avoid clicking links or answering emails/messages from unknown senders.
Any phone calls or direct messages on social channels from people claiming to be Binance.US Support are likely spam/phishing, do not respond to these and chat with us immediately. Stay SAFU!
Contacting Binance.US Customer Support on the Mobile App
Contacting Binance.US Customer Support on the Mobile App
If you can not login on the mobile app and need to contact support, tap the X icon in the upper-right hand corner of the login window, then follow the steps below.
1. From your home screen, tap the profile icon in the top right.
2. Tap the Get Help button on the top of the screen
3. You should now be in our support center messenger. In this messenger you can:
Contact our Support Team
Search our Help Center articles
Jump to self-service features like Reset 2FA, Personal Information Change, etc.
Check the status page for Binance.US operability
See previous help center messages
See recent Announcements
To contact our support team, scroll down and select "Send us a message"
Contacting Binance.US Customer Support via Web Browser
Contacting Binance.US Customer Support via Web Browser
1. From your dashboard (or the login page if you are logged out), click the yellow help icon in the lower right hand corner.
2. You should now see our support center messenger. In this messenger you can:
Contact our Support Team
Search our Help Center articles
Jump to self-service features like Reset 2FA, Personal Information Change, etc.
Check the status page for Binance.US operability
See previous help center messages
See recent Announcements
To contact our support team, scroll down and select "Send us a message"
