Only Assistant work uses credits. Open Settings, then Billing and usage to see your balance, plan and credit history. The credits button in the header shows your balance beside a small ring that shows how much of your monthly credits are left (the same ring as on Billing and usage; it turns amber when credits run low and red when they are gone, and it also shrinks in a bonus month, counted from the credits you started the cycle with); select it to see your monthly credits and your extra credits (or, on a team, the team's pool credits), when they refill and a link to Billing and usage. The header and the Billing and usage page read the same figures, so they always agree, and a change on the page (a purchase, a seat change, a plan change) shows in the header without a reload. On a team, the number on the button is your own credits plus the team's shared pool, because that is what the Binee Assistant can use before it stops; the popover shows the two parts, Monthly credits and Pool credits. If you are not on a team, the button is just your own balance and the second row reads Extra credits.

Credits come from a plan, or from the one-time credits of the free trial that every new account starts with. There is no free plan: when the trial ends without a plan, the account becomes read only until you choose one.

For example, opening an email and a task to read their prepared summaries is included. Asking the Assistant to compare the client's email with that task uses Assistant credits. Historical deductions remain in your usage history; the policy does not rewrite previous transactions.

Every new account that owns a workspace and has a confirmed email address starts a 14-day trial of the Pro plan. No card is needed and nothing is charged.

For example, during the trial you can connect your email and your task tool and ask the Assistant which clients emailed this week while their tasks are overdue. When the trial credits run out, Home, Inbox and All Work still show the same work, and choosing a plan brings the Assistant back.

Binee shows three different ended states, worded differently on purpose:

In all three states your screens stay readable with "Data as of <date>" showing the date access ended (not a sync time), but they are read only: the Binee Assistant and background updates pause, and you cannot add or change cards, saved views, memories or source actions. Settings, Billing and usage, disconnecting a tool, and deleting your account keep working. Nothing is deleted when access ends.

Your data is kept for 60 days after access ended. At least 14 days before anything is deleted, Binee emails you the exact deletion date; once that warning has been recorded, the banner and the Billing page state the date too. Choosing a plan or reactivating before then restores everything exactly as you left it. If you do nothing, the workspace data is deleted on that date; your sign-in account stays.

During the trial, Binee emails you three times: halfway through (after 7 days of a 14-day trial, about 15 days of a 30-day one), two days before it ends, and when it ends. Each is sent once per person and tells you the date. Choosing a plan stops the rest.

Plans differ by credits and by limits on Home cards and connections:

A connection is one connected account of one tool in your workspace. A second account of the same tool is another connection, and each workspace you connect on a tool that connects several workspaces counts on its own. Reconnecting the same account is not a new connection. The connection that takes Binee into your team chat does not count.

At the limit, adding another card or connection stops with "Personal includes 10 cards - upgrade to add more." (or "5 connections"). Nothing is deleted.

When you move to a plan with lower limits (a trial ending into Personal, or Pro to Personal), the app keeps everything and applies the limits like this:

For example, with 7 connections and 14 cards on Pro, choosing Personal would lock 4 cards and pause 2 connections. When you choose to downgrade, the window shows those numbers from your own account (how many cards and connections are active now and what is limited after) before you confirm. The Choose a plan window itself shows only the plans, with no comparison boxes above them.

There are two plans on sale. Each one's monthly credits go into one pool, and every plan has every feature today:

Paying yearly is 10 percent off the plan price: Personal is $21.60 a month billed yearly ($259.20 a year) and Pro $39.60 ($475.20 a year). Plan cards show the price per month for the cycle you pick, and Stripe's checkout shows the exact amount before you pay. Monthly plan credits reset each cycle and unused plan credits do not carry over. The 14-day free trial is the only promotion: a new subscription starts with the plan's normal monthly credits.

The credit history entry for an activation shows the full math, so the amount next to it adds up. Subscribing sets your credits to the plan's first-month allowance, so the entry's amount is the difference between that allowance and what you had. For example, subscribing to Personal with 142.05 trial credits left reads "Subscription activated: Personal plan. Your credits were set to 150 for your first month: 142.05 remaining + 7.95 added." with +7.95 as the amount: your 142.05 stayed and were topped up to 150. Renewal entries read the same way ("20 unused + 130 added"), and when a balance above the allowance resets down, the entry says what expired, because plan credits do not carry over.

Accounts that subscribed before these plans existed keep their earlier plan: the same price and the same monthly credits as before (for example 500 credits a month at $60), shown under the plan it matches with "(earlier pricing)" after the name. Nothing changes for them unless they pick one of the two current plans, and an earlier plan cannot be picked again once left. An earlier plan that maps to Personal's size takes Personal's limits on cards and connections.

A team seat lets you pay for another person's Binee. Teams are billing only: every person keeps their own workspace, their own connections, their own Inbox and their own credits. You, as the person who pays, see who has a seat (their email address, their role, their status and when they last used Binee) and never their work, their conversations or their balance.

For example, buy 3 Business seats for your team: each person gets their own Binee, their own connections and their own 300 credits a month. A colleague who handles client emails can ask the Assistant which clients emailed this week while their tasks are overdue, and it answers from their own connected tools. You never see that answer.

Once you pay for a seat package, Settings gains a People tab. It is yours alone: members and accounts without a package never see it. It shows everyone with a seat you pay for in one table: person, email, role (Owner or Member), status and last active.

Press Invite on the People page and enter an email address. The person gets an email with a link that works for 14 days. Binee tells you what really happened to that email: "Invitation sent to <email>" means it went out. If the invitation was created but the email could not be sent, the message says so with the reason in plain words, for example "Invitation created, but the email could not be sent (that address bounced or marked an earlier email as spam). Use Copy link or Resend." The invitation still exists and still holds its seat. They open it, sign in or create an account with the address the invitation was sent to, and press Accept: nothing is accepted on its own. The seat then covers their own workspace; nobody is ever added to your workspace. A pending invitation holds a seat. Its row offers Resend (next to the status, and in the row's menu): each resend makes a new link and the old one stops working, up to 10 sends per invitation, and a team can send at most 50 invitations and resends a day. Copy link: right after you create or resend an invitation, the confirmation message has a Copy link button and the invited row shows Copy link beside Resend, so you can paste the link into a message yourself (useful when the person says the email never arrived). Binee does not keep the link itself, so a link can only be copied in the same visit; after you reload the page the row offers Resend only (hover it for the reminder), and Resend makes a fresh link you can copy again. Only you, the person who pays for the team, ever receives the link. Revoke invitation, in the row's menu, cancels it at once and frees the seat it was holding.

If every seat is in use when you invite, the same window (titled "Add a seat to invite") offers to add one: "All <N> seats are in use. Adding a seat is charged to your card, prorated to your renewal on <date>." It then shows the same numbers table as Manage seats (the change, the price a seat, your team after and Due today with the exact amount Stripe will charge, including any discount or tax), the note "Due today is Stripe's exact figure, prorated to your renewal on <date>. Nothing is charged until you press the button.", and one button that names the money (for example "Pay $21.00, add a seat and invite"). The window adds that the seat is ready at once and the invitation goes to the address you entered. Pressing it adds the seat and sends the invitation in one step; if the payment does not go through, nothing changes. If the exact amount cannot be loaded the window says so and does not offer the charge. While a seat reduction is scheduled, invitations past the reduced number are refused with the reason, so a new person is never given a seat that disappears at renewal.

A team plan can change its billing period without changing its level or its seats. Yearly billing is 10 percent off the monthly seat price, for example five Business seats cost $2,376 a year on yearly billing instead of $2,640 on monthly billing.

Switching from monthly to yearly happens right away, because it starts a new yearly term today. It is the Billing row of the Change your team plan window (the "Switch to yearly" button on the suggestion panel and on the Choose a plan window open it on Yearly). Before anything is charged, the window shows Due today with the exact amount Stripe will charge (the year, minus the unused part of the month you already paid), the date the new year ends, and the credits each seat keeps getting every month; the one pay button names the amount. The yearly switch takes the WHOLE pick: if you also change the level or the number of seats in the same window, it is still ONE payment, for the new plan as you picked it (for example Business with 8 seats billed yearly, instead of today's Team with 5), and everything in the pick happens now: more seats and the level are applied at once, and when you lowered the seats below the people you have, the people you ticked leave today, at the switch (their unused credits return to the seat tank, exactly as when someone is removed), and the invitations you ticked are revoked. Nothing is left waiting for the end of the new year, and no scheduled change is made. For example, a monthly Business plan with 5 seats that you change to Team with 3 seats billed yearly, ticking the two people who leave, is charged once for three yearly Team seats, the two people leave today, and the others become Team seats right away. If the payment does not go through, nobody leaves and nothing changes. If the payment went through but the people or the level could not be finished (rare), the window says "The switch is paid and done, but not everything after it finished. Check your team on the People page." and the unfinished part (a person still holding a seat, or an upgrade to Business, which keeps its "Finish upgrade" notice on Billing and usage) can be completed from there. Binee also finishes the people and the level by itself within a day, without a second charge, and pressing the switch again after an unclear answer finishes it the same way. If someone accepted an invitation while the switch was being made and your team now has one more person than it pays for, the window says "One more person holds a seat than your team now pays for. Choose who leaves on the People page.". Nothing is charged until you press it, and if the exact amount cannot be loaded the window says so and offers no charge. You are never charged more than the amount you confirmed: if the amount is higher when you press pay (for example, the billing period rolled over), nothing is charged and the window shows the new amount and asks you to confirm again; if it turned out lower, the lower amount is what Stripe charges. If the payment does not go through, your plan does not change. Switching on its own does not give anyone credits twice and does not take any away: every seat already holds the credits of the month in progress, so nothing is added on the day you switch. When the same pick moves a Business team to Team, each person who already received their credits this month gives back the difference between the two seat amounts (150 credits) in proportion to the time left in the month, taken only from credits they have not used (a person who used most of their credits gives back only what they have left, and used credits are never touched), so changing level never adds credits beyond what you have not yet used; their credit history shows "Team seat change: -75 credits (prorated to your renewal)". Credits a removed member left waiting this month move down the same way, so the next person to take that seat claims a Team-sized amount. For example, with half the month left, a Business member who has not used any of their 300 credits keeps 225. Credits keep arriving monthly on a yearly team plan: the first refill under the new term arrives on the day the current month would have ended, then every seat is refilled every 30 days until the year ends and the next year begins, exactly as for a team plan that was bought yearly. The receipt is under Payment and invoices.

Switching from yearly to monthly waits for your renewal. Nothing is charged or refunded now, you keep the year you paid for, and on the renewal date your team continues on monthly billing at the monthly seat price, with the same seats and the same level. For example, a yearly Business plan with five seats that renews on Nov 26 becomes monthly on Nov 26 and is then charged $220 a month. It is one scheduled change like any other, so a team plan has only one change waiting at a time (fewer seats, a switch of the seats to the other level, or this): if another change is already scheduled, the Change your team plan window shows the amber line "This replaces your scheduled change", and scheduling the billing switch removes the earlier change; and a monthly-to-yearly switch that is confirmed while a change is waiting replaces it the same way. Billing switching to monthly can be combined with a bigger level or more seats in one pick (those are charged now and the billing switch is scheduled after them), but not with another shrinking change. The notice of a waiting billing switch ("On Nov 26 your plan becomes Business, 5 seats, monthly") has Edit and Keep current plan, and Keep current plan removes it, like any other scheduled change. Switching to yearly never leaves a part of your pick waiting: fewer seats, the level and who leaves all happen at the switch (see above). If a change is already scheduled when you switch to yearly, the switch replaces it, and says so, as for every immediate change.

The one-time team discount and a billing switch do not mix. Switching to yearly while a running 30% discount is on the team ends the discount (the window warns you first, like any package change). A yearly team plan that has claimed the offer but not started it already moves to monthly billing at 30% off when the paid year ends, so switching to monthly yourself cancels that waiting offer (and the offer cannot be claimed again), and switching to yearly is refused while it waits with "You can claim the offer or change your billing period, not both. Nothing was changed." While a billing switch is waiting for your renewal, the one-time offer waits too: remove the scheduled change first.

If you pay for a team plan and pick a For-you plan (Personal or Pro) in Choose a plan, Binee does not buy a second plan next to your team. Instead it shows one warning window with a Now and After table counted from your team. The Now column is headed with the real package ("Team - 5 seats") and its counts underneath ("Now: 1 used (you), 2 invited, 2 available"). The rows are the people who hold a seat now (for example "1 (you)", or "3 (you + 2)" when two other people hold seats) against "Just you" after, the credits a month you get from your seat (for example "150 a seat") against the credits of the new plan ("300 for you"), and what you pay now against the new plan's price. The After column is coloured by direction: red with a down arrow only for something you really lose (people losing a seat, fewer credits); more credits show in green with an up arrow, and the price stays neutral with an arrow showing whether it goes down or up. If nobody besides you holds a seat, the people row is neutral. When other people hold seats, an amber notice names how many people lose their seat and on which date, and says: "They keep their accounts and their data; their workspaces go read only until they choose a plan of their own. Nobody is charged anything new today." When nobody besides you holds a seat but invitations are still open, there is no amber warning; a quieter notice says "Nobody else holds a seat today. Your 2 open invitations are withdrawn on Nov 26, 2026. Anyone who accepts before Nov 26, 2026 also loses the seat then." The window re-reads your team every time it opens, so that sentence is true when you see it. If a change is already scheduled for your renewal (a seat reduction or a plan switch of the seats), the window names it and the main button becomes "Replace it and switch to <plan>": pressing it removes the earlier change and schedules this one. If the one-time team discount is available, the window also offers it (claiming it keeps the team instead). The main button is Keep the team instead; the outlined Switch button (for example "Switch to Pro on Nov 26, 2026") is the only thing that schedules the move. The summary under the table names the real first charge: "Charged today: Nothing", then "First charge" with the date and the exact amount that leaves your card, for example "On Nov 26, 2026 your card is charged $44" for a monthly plan or the whole year in one payment ("$475.20 for the year") for a yearly one. The charge uses the card your team plan was paid with, and you do not need to be there for it. When the day comes and it works, one email says your new plan started and your team plan ended as scheduled (you do not also get the "your team plan ended" email). If the card is declined or asks for authentication, the new plan is not started, nothing is charged, and an email tells you what to do. If you change your mind before the date by pressing Keep my team plan, the move is cancelled with it; a move cannot be scheduled while you also pay for a plan of your own, and the person who pays for the team cannot remove or leave their own seat (to stop paying, cancel the team plan).

Confirming charges nothing today. Your team plan runs to the end of the paid period, everyone keeps their seat until then, and on that date the team plan ends and your own plan starts on the card on file: you are charged the new plan's price that day and your credits are set to its monthly allowance, so you continue without a gap. Each other member's seat ends that day with the usual notice, and their own workspace goes read only until they choose a plan of their own, exactly as when a team plan is cancelled. You can change your mind any time before the date with Keep my team plan, which removes both the scheduled end and the planned switch. While the move is scheduled, other seat changes are not possible (keep the team first, then change seats). If the payment for the new plan does not go through on that day (for example the card was declined), the plan is not started and nothing is charged: you get an email saying exactly that, your workspace is in the ordinary ended state with your data kept for 60 days, and choosing the plan from Settings, then Billing and usage starts it as soon as the card works. If you confirm the move while the one-time team discount is running, the discount ends with it (the window warns you first).

A team plan can carry one shared pool of extra credits, paid for only by the person who pays for the team. The pool is a backstop: when someone's own seat credits (and any extra credits they bought themselves) cannot cover an Assistant conversation, the missing part is taken from the pool and the conversation goes through. Nobody has to stop working mid-month. For example, a colleague who is using the Assistant to chase clients whose invoices are overdue while their emails sit unanswered can keep going after their seat credits run out, because the pool covers the difference.

Your plan card says you have a seat on <name>'s team. Your credits are yours alone: nobody else can see them, and the person who pays cannot see your work; they can see when you last used Binee, and your Billing page says so. A Team seat has the same limits on cards and connections as the Personal plan and a Business seat has none. You cannot change or cancel the seat, because the person who pays for it does, and there is no leave button: to stop using the seat, choose a plan of your own (it takes over and the seat waits behind it) or ask the person who pays to remove you, which they do from their People page. When your seat credits run out, the team's shared pool covers you; if it is empty too, Request credits asks the person who pays to top it up (one request a day). When the pool's balance is known, the second row of your credits breakdown reads Pool credits with that shared balance instead of extra credits.

If you are the person who pays for the team, your plan card shows the package itself: Team or Business large with a chip for the price a seat (for example "$24 a seat") and the cycle pill, the subline "Your team's package: 5 seats, $120 a month. You pay for it and hand out the seats.", then a seats line (for example "Seat 1 is yours. 3 used, 1 invited, 1 available - manage people and seats under Settings, People"), the refill line ("Each seat refills to 150 credits on Nov 1; a swapped seat keeps its remaining credits") and the Stripe line with the monthly total, with Change plan and Manage people under them. It never says your plan is paid by your own team, never offers Request credits (you fund the pool), and does not carry the note about your team owner seeing when you last used Binee. On your credits card the second breakdown row reads Pool credits with the team pool's balance, and the card's button is Add pool credits, which opens the same buy window as Buy extra credits with the title "Add pool credits" and the pool's own wording ("Shared extra credits, paid by you. Everyone draws from it when their seat runs dry."). There is no Leave my seat button: a team has no ownership transfer, so the person who pays cannot leave their own team; you manage seats and people under Settings, then People.

Your credit history names seat credits by the SOLD seat name, with one line per thing that happened. A seat's grant reads "Team seat: 150 credits this cycle" or "Business seat: 300 credits this cycle", with "(prorated to your renewal)" added when your first grant covered only part of the cycle. When your team upgrades from Team to Business part way through the period, a second line adds the prorated difference straight away: "Business seat upgrade: +75 credits (prorated to your renewal)" (the amount depends on how much of the period is left). A seat that hands you what a removed member left this cycle reads "Seat credits: <N> remaining this cycle". If you accepted the seat while your free trial still had credits, the history shows the two honest lines instead of one confusing net amount: "Trial credits set aside: a Team seat covers you now" with the set-aside amount as a minus, then the seat grant line with the full amount, so each line reads on its own and the balance still adds up. Your trial credits come back if the seat ends while the trial window is still open.

If you already pay for your own plan when you accept, the Accept screen tells you before you press it: "Your Pro plan ends on <date> - you keep what you paid for. Your team seat takes over that day." (it names your own plan and its renewal date; if you claimed a stay offer on it, the sentence adds "Your claimed offer ends with it."). Pressing Accept sets your own plan to end on that date, so it cannot renew next to your seat and you never pay for both; there is no separate question to answer and nothing is refunded early. Choosing No thanks keeps your own plan exactly as it is. Until that date, your seat waits behind your own plan ("Your own plan runs to <date>; your seat on <name>'s team takes over then."). If setting your own plan to end fails, you still have the seat, and Billing and usage says in a warning "Your own plan is still set to renew" with a Cancel plan button, because you would otherwise pay for both. Having a seat replaces the free trial for as long as you hold it, and a trial that was still running comes back if your seat ends in time. If you are invited before your trial has started, it waits until you accept or the invitation ends, but for at most 30 days after the first invitation to your address; resending the invitation does not extend that.

When a seat ends, the credits it gave end with it. Extra credits you bought yourself stay yours.

You cannot delete your account while a seat covers your workspace. Ask the person who pays to remove your seat first, then delete your account.

When a seat ends you are told in its own words, and your account and data stay:

The action is Choose a plan. A seat ending never mentions a trial, and the screens become read only exactly as for any ended state.

Once you have a plan you can buy extra credits at any time at $0.12 per credit. They are part of a plan: during the trial, and while the account is read only, there is no Buy extra credits button. The credits column says "Extra credits come with a plan." and Choose a plan opens the plans (an old link to Buy extra credits opens a window that sends you to the plans). Extra credits never expire and are used after your monthly allowance runs out. In the header popover and on the credits card the second row reads Extra credits for your own bought credits. On a team, where the shared pool's balance is known, it reads Pool credits instead: the pool the person who pays funds, which everyone on the team draws from once their seat credits run out. For example, a team member with 12 seat credits left and 200 pool credits sees 212 on the header button and Monthly credits 12 and Pool credits 200 in the popover.

Auto top-up buys extra credits for you automatically so the Binee Assistant never stops mid-month. You pick a threshold (10, 20, 50 or 100 credits) and an amount (50, 100, 200 or 500 credits); when your balance drops below the threshold, Binee charges your saved card for the amount at the usual $0.12 per credit and adds the credits right away. For example, with a threshold of 20 and an amount of 100, the moment an Assistant conversation takes your balance from 20.4 to 19.85 credits, Binee charges $12.00 to your saved card and adds 100 extra credits, so your next question about, say, which clients emailed while their tasks are overdue is never blocked by an empty balance. It sits on Billing and usage, directly under your plan and credits.

Binee pauses paid work honestly instead of failing quietly: Assistant conversations stop until your credits renew or you add more (during the trial, until you choose a plan). Nothing is deleted. Home, Inbox and All Work keep working, and Binee keeps preparing your items in the background because that does not use credits. Everything resumes as soon as the balance is back to at least 1 credit. Low-balance warning emails are on by default (Settings, then Notifications).

Settings, then Billing and usage is one page, top to bottom: your plan and credits, the usage warning when credits run low, auto top-up, one suggestion panel, usage, and payment and account.

Choose a plan (Change plan, or any See plans link in the app) opens one window with everything plan related. At the top sit a For you and For teams switch (For teams only for the person who can buy seats) and the Monthly and Yearly switch with the yearly saving. For you shows Personal and Pro side by side with their price, monthly credits and limits, your current plan marked and a button on each card. For teams shows Team and Business as two selectable cards with one seats counter, the total (for example "5 Business seats: $220.00 a month") and one Buy button; see Team seats below. During your free trial the window says that picking a plan starts it right away and ends the trial, so any trial days left are not carried over. Picking a plan for yourself opens a confirm window that shows the plan, its price per month, how it is billed, and exactly what happens. With no plan yet, Continue to checkout opens Stripe's secure checkout, where you see the exact amount and can enter a promo code. The card is taken only there, in the same flow; Stripe is not involved until you pick a plan. On a paid plan, the window says when the change starts and exactly what is due today, and applies the change right there, without a new checkout; see "Changing a paid plan" below for the steps. While a plan change is scheduled for your renewal, Choose a plan opens on that state first: it names your current plan, what it changes to and when, and a Keep button (for example Keep Pro) that cancels the scheduled change with one click, so a change made by mistake is easy to undo. When the change is to another plan billed yearly it says so (for example "You are on Pro until Nov 26, then Personal, billed yearly."). On the plan cards, your current plan's button reads Keep current plan (it cancels a scheduled change, or just closes the window when none is scheduled; when your plan is set to end it reads Current plan and only closes the window, because resuming is done from the plan card), and the plan a switch is already scheduled to shows "Switch scheduled for" the date and cannot be pressed again. Picking a different plan replaces the scheduled change. Only the person who pays for a plan can change or cancel it.

When a change to a smaller plan is scheduled, the plan card shows the plan name with "until" the date, a "Changes" chip with the date, a line saying what you move to, its price and credits ("Then Personal, $24 a month with 150 credits. You chose this switch; keep Pro any time before Nov 26."), and a Keep button (for example Keep Pro) right on the card that cancels the scheduled change with one click, next to Change plan. When a cancellation is scheduled, the card shows "Ends" with the date and a Keep my plan button instead. A scheduled change and a scheduled cancellation are never shown together, because cancelling drops any scheduled change.

Changing a paid plan updates that same plan, so you only ever have one plan and never pay twice for the same days. An upgrade (a plan with at least as many monthly credits and at least the same monthly price, such as Personal to Pro), or switching from monthly to yearly billing, starts right away and is paid through an explicit confirm step: the window shows Due today with the exact amount Stripe will charge (the price difference for the rest of the current billing period; switching to yearly, the year minus the unused part of your current month), when the plan renews, and when the credits arrive, and the one pay button names the amount (for example "Pay $19.97 and switch now"). Nothing is charged until you press it, and if the exact amount cannot be loaded the window says so and does not offer the charge. You are never charged more than the amount you confirmed: if the amount is higher when you press pay (for example, the billing period rolled over), nothing is charged and the window shows the new amount with a note and asks you to confirm again; if it turned out lower, the lower amount is what Stripe charges. The receipt is under Payment and invoices. Any extra credits for the rest of your current cycle are added as soon as that payment goes through, in proportion to the time left, and the credits you already have stay; the credit history names the upgrade when they land (for example "Upgrade to Pro: +75 credits for this cycle"); after paying, the window confirms the plan you are on now and the credits on their way. For example, moving from Personal (150 credits) to Pro (300 credits) halfway through a monthly cycle charges about half the $20 monthly difference and adds 75 credits; the next renewal then refills the pool to the full 300. If the payment does not go through, your plan does not change. A smaller plan (fewer monthly credits or a lower monthly price, such as Pro to Personal), or switching from yearly to monthly billing, starts at your next renewal: nothing is charged or refunded now, and you keep your current plan and its credits until then. Before a smaller plan is scheduled, a four-step window walks you through it (the same steps as cancelling). Step 1 ("Moving to Personal on" the date) shows a Now and After table of what changes on that day, counted from your own account where it is loaded: the monthly credits (for example 300 to 150 on Pro to Personal), your Home cards and connected tools against the new plan's limits of 10 and 5 (if you are over a limit the row says how many of yours would lock or pause, for example "10, your 4 others lock"; if you are at or under it, the row simply says "Limited to 10" or "Limited to 5", because nothing is lost); Keep (your plan) is the main button, Continue to downgrade moves on, and Cancel my plan instead opens the cancellation steps. If you are eligible, step 2 is a one-time discount offer (see "A one-time discount offer" below); if not, there is no step 2. Next comes "Why are you downgrading?", the same optional list as when cancelling (Too expensive, Not using it enough, Missing a tool or feature, Something else) with an optional note: neither is required, Continue is always available, and your answer is kept on the scheduled change in Stripe to help us improve. The last step confirms the switch ("Switch to Personal on" the date) with a short summary instead of repeating the table: Your plan (for example "Pro until Nov 20, then Personal"), Charged today ("Nothing") and From that date (the monthly price and the credits you will get), and its Switch to Personal button is the only thing that schedules it. When the smaller plan is billed yearly, the summary names the real first charge instead of a monthly price: "On Nov 27: $259.20 for the year ($21.60 a month)", plus the credits you will get. If the one-time offer is still available and unclaimed, this last step also shows the last-chance banner ("Claiming keeps Pro and cancels this switch."). Closing the window at any point changes nothing. While such a change is scheduled, the plan card header shows "Changes to" with the new plan and date, Choose a plan opens on that state with a Keep button, and the Downgrade or cancel row offers Keep my plan to undo it before that date. Cancelling the plan drops a change scheduled for it. A plan with a failed payment, or one already set to end, cannot be changed until the payment is fixed or the plan is kept. If you have claimed the one-time discount, any plan or billing-cycle change you confirm ends it: the window shows one amber line first (for example "You are on 30% off until Jan 15, 2027. This change ends it, and the offer cannot be claimed again."), the discount is removed in the same step that makes the change (it is never carried onto the new price, so a yearly invoice is never discounted by it), and the confirmation says the discount ended (see "A one-time discount offer" below).

Buy extra credits opens a window of the same name: pick a pack (100, 150, 200, 250, 500, 750, 1000 or 2000 credits at $0.12 per credit, so $12 to $240), see the total, and pay on Stripe's checkout. The credits go into your pool, are used after plan credits, and never expire. The person who pays for a team uses the very same window, titled Add pool credits, to fund the team's shared pool: same packs, same prices, same checkout; only the title, the one-line description and where the credits land are different.

Payment and invoices has an Open Stripe button for the Stripe billing portal, where you change your card or billing details and download invoices. It is available after your first purchase of any kind, plan or extra credits, whether or not a plan is currently active, even if that purchase was on an earlier workspace of yours. Until then the button is greyed out and says "Appears after your first purchase" when you hover it. If Stripe cannot open, the page says so in plain words and you can try again. When your Stripe account holds credit, for example the unused time of a plan that ended because you bought a team, the same area also says "Credit on your account: $X. It reduces your next invoice." with the amount. The final invoice of the ended plan can take up to an hour to settle, so until then the line reads "Credit on its way: $X. It reduces your next invoice." (when part has settled and part has not, it says both). When you come back from paying for the team, the "Payment complete" message also says, once Binee has confirmed it, "Your Personal plan ended and the unused time you paid for comes back as a billing credit on your next invoice, not a refund." (with the name of the plan that ended; when no credit was measured, for example a plan whose current period was unpaid, it says only "Your Personal plan ended."). Nothing is shown when there is no credit.

If a payment fails, a notice at the top of the app and on the billing page says so with an Update payment method button that opens the Stripe portal, and the plan stays active while Stripe retries. Billing changes are confirmed by email: a welcome email when your subscription activates, a confirmation when a cancellation is scheduled, a welcome-back confirmation when a scheduled cancellation is removed and your plan resumes, and a notice when your plan ends. Purchases are confirmed by email too: buying extra credits sends a confirmation with the credits added and your new balance. Right after a checkout, the page says the payment was received and confirms it with the server straight away, so your plan, seats or credits are normally already right when it loads. If the payment has not been recorded yet, the page re-checks every couple of seconds for up to thirty seconds and updates by itself the moment it is; if it still is not recorded after that, the page says your payment is still processing (it never says it failed, and nothing is charged twice) and offers Check again. Everything on Billing and usage and in the header also refreshes when you return to the tab and after every change you make (a purchase, a seat added or removed, a plan change, cancelling or keeping a scheduled change), so nothing keeps showing the state from before it.

When you run out of credits in the Assistant, Upgrade opens a window with the plans that would add credits, a Monthly and Yearly switch with the yearly saving, and Upgrade. With no plan yet it goes straight to Stripe's checkout; on a paid plan it opens the same confirm window as Billing and usage, where the upgrade is charged as the price difference for the rest of the billing period. On Pro, which has the most monthly credits, it points to extra credits instead.

The Usage section of Billing and usage (See usage jumps straight to it) shows credits used in the selected date range, credits left, the daily average, a chart of credits used each day, and the credit history. It counts actual deductions; automatic system work records zero credits.

The credit history names every charge: each Assistant conversation that used credits is listed with its date, the credits it used (for example -0.55) and, for your own conversations, the conversation's name. It sits in the same list as plan refills, purchases, bonuses and adjustments (credits added, for example +300), newest first, with All, Used and Added filters and a Show more button. If more entries exist than the list holds, it says so ("Older ones are not listed here"). If the conversation names cannot be loaded for a moment, the charges are still listed and the page says the names could not be loaded. Someone else's conversation titles are never shown to you. Historical charges from before the Assistant-only policy remain visible under a neutral name. Usage does not show a breakdown of what Binee did or a per-person breakdown.

Cancel from Settings, then Billing and usage, using the Cancel plan button in the Downgrade or cancel row (Cancel my plan at the bottom of Choose a plan opens the same steps). The window has no step counter, only a close button, and takes up to four steps:

Keep my plan is the main button on every step except the offer step, whose main button claims the offer, and the button that moves you toward cancelling is always visible. Closing the window at any point cancels nothing. Cancellation takes effect at the end of your current billing period:

Before you cancel or move to a smaller plan, Binee may show a one-time discount offer to stay on your current plan ("Stay on Pro for less"), with the usual monthly price crossed out and the discounted price. The discount is 30% off for 3 months, and the offer itself and Billing and usage show the exact prices. The offer stays available until you claim it: closing the window, pressing No thanks, cancelling your plan or reloading the page does not use it up, and the offer pane says "One offer per account. You can claim it once." Once you have claimed it you no longer see it. The discount can be claimed once per person (a second account or a re-registered account for the same person cannot claim it again). It is offered only when you are eligible: you pay for a Personal or Pro plan yourself (monthly or yearly), the plan is not already ending and has no other discount on it. A plan change scheduled for your renewal does not hide the offer: claiming it means keeping your plan, so claiming also cancels the scheduled change. When one is scheduled, the offer says so under its description (for example "Claiming keeps Pro and cancels your scheduled switch."), and the confirmation after claiming says the switch was cancelled. The last-chance banner on the final cancellation step says the same. If the scheduled change was made for you by support rather than in the app, Binee will not cancel it from here: the claim (and Keep my current plan) is refused with "Your subscription has a scheduled change we cannot modify from here. Nothing was changed. Contact support and we will sort it out." If a plan change gets scheduled in another tab while you are claiming, the claim is refused with "A plan change was scheduled while you were claiming. Nothing was changed. Review your plan, then claim again." If the scheduled change cannot be cancelled, or Binee cannot confirm whether it was cancelled, the discount is not applied and nothing is charged (the page refreshes so you see your plan as it really is); if it is cancelled and the discount then fails, the message says so and you claim again. Binee decides eligibility on the server when the window opens, so it cannot be asked for from anywhere else, and pressing Continue to cancel or Continue to downgrade waits for that check to finish, so the offer is never skipped because you clicked quickly. Claim it with the button on the offer (Keep your plan at a discount, or the Claim button at the bottom, or in the last-chance banner on the final cancellation step): your plan stays exactly as it is, the discount applies to your invoices until the date shown, and you can still change or cancel your plan later. Choosing No thanks moves on (the last-chance banner on the final cancellation step can still be claimed), and closing the window or pressing Cancel plan does not use up the chance: if you come back and are still eligible (for example you kept your plan), the offer is shown again until you claim it. If the discount cannot be applied, the window says so and nothing is changed; if Binee cannot confirm whether it was applied, it says that too and asks you to contact support, rather than guessing. While the discount runs, a dark banner at the top of Billing and usage says you claimed it and when it is active until ("Active until" a date); it also shows what you pay a month instead of the usual price while you are still on the plan you claimed it on, and only the short "You claimed 30% off. Active until" line if you have since changed plan. If the plan is set to end, the banner is hidden.

If you pay for a plan YEARLY, the offer works differently because a year is already paid. For example, on a Pro year that runs to Oct 28, 2027, the offer shows $44 crossed out, $30.80 "a month for 3 months" and "Your paid year runs to Oct 28, 2027. From that day you move to monthly billing at 30% off for 3 months, then $44 a month. You can switch back to yearly any time." Claiming it changes nothing today and refunds nothing: your paid year runs out as usual, then your plan bills monthly at 30% off for exactly three monthly invoices, then at the normal monthly price. Until that day the banner on Billing and usage reads "From Oct 28, 2027: $30.80 a month instead of $44, for 3 months" and the plan card shows the switch to monthly billing as the offer you claimed. It is still the one offer per account, claimable once; if a plan change is scheduled when you claim, claiming cancels it first, exactly as on a monthly plan.

If you pay for a TEAM PLAN, the same one offer exists for the whole package, with team wording: "Keep your team for 30% less" shows the package's monthly total crossed out next to the discounted total, and the body names the per-seat figures (for example "30% off your team's next 3 months ($16.80 a seat instead of $24). Every seat, every member and the pool stay exactly as they are."). The claim button reads "Keep Team at 30% off" (or Business), and the fine print says "One offer per account. Changing the package while discounted ends the discount." It appears in the team cancel steps and in the move-to-a-plan-of-your-own window, under the same rules as the individual offer: it stays available until claimed, eligibility is decided on the server, and it is ONE offer per account and per person ACROSS plan types, so claiming it on a plan and later on a team (or the other way round) is not possible. It is offered on monthly and on yearly team plans. On a YEARLY team plan the offer works the same way as on a yearly individual plan, because the year is already paid: the pane shows the package's MONTHLY total at your current seat count crossed out next to the discounted total (for five Business seats, $220 crossed out and $154 "a month for 3 months"), and says "Your paid year runs to Oct 28, 2027. From that day your team moves to monthly billing at 30% off for 3 months ($30.80 a seat instead of $44), then $220 a month. Every seat, every member and the pool stay exactly as they are." Claiming it changes nothing today and refunds nothing: your paid year runs out as usual with the same seats and prices, then your team is billed monthly at 30% off for exactly three monthly invoices, then at the normal monthly seat price (you can switch the team plan back to yearly billing later, see "Switching between monthly and yearly billing" above). Until that day the plan card on Billing and usage reads "Your offer is scheduled: from Oct 28, 2027, your team is billed monthly at 30% off ($154 a month) for 3 months, then $220. Changing your seats or plan before then ends the offer." Any package change you confirm before that day (adding seats, scheduling fewer seats, a tier switch or upgrade, or moving to a plan of your own), and cancelling the team plan, cancels the offer at once, because the schedule that carries it is replaced: the confirming window warns you first with "Your team's 30% off starts from" the date, "This change cancels it, and the offer cannot be claimed again.", and the cancel step says "The 30% off waiting for" the date "ends now, and keeping your team plan later will not bring it back." If a change fails before it happens (for example your card is declined), Binee puts the offer back and the message says it is still in place; if Binee cannot be sure what happened, or cannot put it back, the message says the offer was cancelled. Once the three discounted months are running, the offer behaves like a monthly team offer: any confirmed package change ends it, and after the third discounted invoice there is nothing left to lose. Claiming while the team plan is set to end keeps the team: the scheduled cancellation (and any planned move to a plan of your own) is removed first, and the confirmation says so. While a seat change is scheduled for the renewal, the offer waits: cancel the scheduled change first. Once claimed, every seat invoice of the discounted months is 30% off, and the discount ends early if you confirm any package change (see "Removing a person and changing seats" above). While it runs, your plan card on Billing and usage shows what your team actually pays: "Your team's package: 5 seats, $84 a month instead of $120, 30% off until" the date, and the Billed by Stripe line says the same.

The discount belongs to the plan and billing cycle you claimed it on. If you confirm any plan or billing-cycle change while it runs (a bigger plan, a smaller plan, or switching between monthly and yearly in either direction), the remaining discounted months are forfeited: the window warns you first with "You are on 30% off until" the date, "This change ends it, and the offer cannot be claimed again." (or, for a yearly claim that has not started, that the change cancels it), and the change then happens with no discount carried onto the new price. A forfeited offer cannot be claimed again. You can still switch back from monthly to yearly at any time; that is a change like any other and forfeits the remaining discounted months. If a change you confirm fails before it happens (for example your card is declined) and the change would have cancelled a yearly claim that has not started yet, Binee puts that claim back, and the message says your plan was not changed and your 30% off offer is still in place; if Binee cannot be sure what happened, or cannot put the claim back, the message says the offer was cancelled and cannot be claimed again. For a yearly claim that has not started, Keep yearly billing (on the plan card or in Choose a plan) ends the claim too: the plan card and Choose a plan both state the schedule in the same words ("Your offer is scheduled: from" the date, the plan "billed monthly at 30% off (" the discounted monthly price "a month) for 3 months, then" the usual monthly price), and both say what ends it: Choose a plan adds "Picking a different plan below replaces it and ends the offer. Keeping your current plan ends it too.", and the plan card adds "Keeping your current plan ends the offer."; afterwards a notice says "Your plan stays as it is. The claimed 30% off ended." Once the three discounted months are over there is nothing left to lose: the plan is an ordinary monthly plan, changes show no offer warning, and nothing is recorded as ended. Cancelling the plan also ends the discount with it: when the discount is running, the first cancellation step says "Your 30% off ends with the plan."; for a yearly claim that has not started it says "The 30% off waiting for" the date "ends now, and keeping your plan later will not bring it back.", because cancelling cancels the claim at once and keeping your plan later does not restore it. If the cancellation itself fails after that claim was cancelled, the message says the plan is unchanged and names the cancelled offer rather than saying nothing was changed.

While a cancellation is scheduled, the plan card shows "Ends" with the date, and the Downgrade or cancel row becomes "Your plan ends on" the date with a Keep my plan button. Keeping your plan before the date undoes the cancellation and your plan continues as before, confirmed by a welcome-back email.

You cannot delete your account while a plan is attached to your workspace, including a plan that is scheduled to cancel but has not reached its end date. Cancel your plan first from Settings, then Billing and usage, or contact support to move it. This protects your plan's credits, which live on the workspace.

Questions about a payment? Contact support from Settings, then Help and support. The policy is also shown on the Billing and usage page under Cancellation policy.