We offer free next working day delivery in the UK for most orders.
We make your delivery as fast and flexible as we can, with free delivery on UK mainland orders over £45. On orders under £45 there is a delivery charge of £4.99.
We despatch orders as quickly as possible and we aim to deliver most orders next day on the following weekday, as long as we receive your order before the time given in the 'Delivery' section in the Product Specification.
'Next Day' delivery orders placed during the daytime on Friday will be despatched for delivery on Monday and orders placed after our cut off times on Friday and over the weekend will be despatched on Monday with 'Next Day' orders being delivered on Tuesday.
The vast majority of our products are in stock and available for delivery.
We always seek to deliver your order as quickly as possible but please note operational issues in our warehouses and with couriers can have an impact on delivery. Should you experience a delay to your delivery please accept our apologies and let us know if we can help.
Items not available for next day delivery are usually delivered in 2-5 working days.
Despatch Confirmation:
When we’ve despatched your order we will email you with the details and an expected delivery date.
Deliveries for Blanco, Gollinucci, Peka, Tecnoinox and Wesco In-cupboard products are handled by DPD, FedEx, Tuffnells or APC. Those for Hailo, Ninka and Vauth-Sagel products are handled by DX Freight. All couriers operate a next weekday service with deliveries made between 8 am and 6 pm. Don't forget that if you can't be available to receive your order, you can ask us to have your bin delivered on any weekday if that's more convenient for you - please contact us before placing your order. There are also options with these couriers to request early morning or before noon deliveries, for an additional charge, so if your delivery is urgent please call us for a quotation.
Deliveries for Brabantia, Joseph Joseph and Wesco free-standing bins are handled by DPD or Yodel which normally means you’ll be given a tracked 1 hour time slot, and 'in-flight' options to change the delivery to another weekday of your choice, to the weekend or to a neighbour. You can also designate a safe place to leave the package in, but please only do this if the place really is safe as this is at your own risk!
Order for Brabantia and Joseph Joseph products typically take 1-3 working days.
When your order is delivered it will need to be signed for as proof of receipt, (unless you've agreed a safe place with DPD which will be recorded). If you do miss the delivery, a card should be dropped through your door giving options for re-delivery. Normally if there is no-one to accept the delivery on the first attempt they will try to do so again the following working day.
Product Availability:
Most products are available for delivery within the times advised on our website.
If you order a product currently out-of-stock on a "Backorder" we will supply it as soon as it is available. We aim to do this by the date shown at time of order but due to variances in delivery quantities and timing the actual fulfilment date may be sooner or possibly later than we indicate. Please accept our apology for any delay to fulfilling your order.
Inspect your Goods on Delivery:
Please check your order within 24 hours of delivery to verify that you have the complete order and no damage has been incurred to the product in transit.
If you do not intend to use or fit your bin directly following receipt, please store it carefully as we cannot be held liable for damage incurred or missing components after receipt. Please retain all packaging, including the outer carton until you come to use or install the product.
Please note:
Products ordered at the same time may be shipped separately.
Although our couriers nearly always achieve a delivery specified as Next Day, we can’t guarantee that an order will arrive when specified, as very occasionally there can be a delay that’s out of our control. We will always keep you informed if we’re made aware of any delays, and we will do our very best to ensure that the delivery is made as quickly as possible.
DPD deliveries may show an option to collect your order from a local Pick-up shop, but please note that the shop itself may have restrictions on the size of package that it will receive. If you'd like to use this service, it's advisable to check with the receiving store that they can receive your delivery
Delivery times during public holiday periods (Christmas, New Year, Easter, etc.) may be extended beyond our normal timeframe.
Disclaimer:
Neither Binopolis nor our nominated carriers will be under any liability for any delay or failure to deliver your order within the estimated time frame.