Biovault Family use a specialist courier service, and make all necessary arrangements for you – all you need to do is notify us once the sample is ready for collection by the courier. 

We dispatch a dedicated driver to you, whose sole responsibility it is to collect your Collection Kit containing your sample and facilitate the transportation of this parcel back to our laboratory in Plymouth. 

Our target transit time is 48 hours with 24 hours contingency.*

The Collection Kit we provide includes a fully validated courier box for the return of the sample, which is made from high-tech thermally insulating material. This material ensures that the sample is kept at a suitable constant temperature throughout the duration of the transportation period, minimising cell damage from the moment the sample is packed into the box to its receipt at the laboratory for processing.

*Please note that courier service options may vary for international customers.

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