My Service Agreement

Information about the terms and conditions of your contract with us

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8 articles in this collection
Written by Jo Kingston

Who controls the use of the preserved cord blood and tissue stem cells?

Does umbilical cord blood and tissue belong to the mother or the baby?
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Written by Jo Kingston
Updated over a week ago

What happens if I move abroad?

Your contract with us is a 10 or 25 year commitment - but that doesn't mean you're tied down
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Written by Jo Kingston
Updated over a week ago

What happens in the event of a disaster?

Fire, flood, break-in or power-cut. Our quality management systems guarantee that we have everything triple-checked.
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Written by Jo Kingston
Updated over a week ago

Why doesn't Biovault Family charge annual fees?

Our cord blood and tissue fees are upfront and honest. Not only do you pay less, but your money is Escrow protected.
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Written by Jo Kingston
Updated over a week ago

Why is the maximum storage period only 25 years?

And what happens when my storage period comes to an end?
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Written by Jo Kingston
Updated over a week ago

Where will my child's cells be stored?

Some companies store umbilical cord blood samples in two separate locations – why don’t Biovault Family do this?
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Written by Jo Kingston
Updated over a week ago

Courier service and cord blood transportation

How will my child’s umbilical cord blood and tissue sample be transported to the laboratory?
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Written by Jo Kingston
Updated over a week ago

What if Biovault Family goes out of business?

How can I be sure my cells would be stored safely if Biovault Family were to cease trading?
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Written by Jo Kingston
Updated over a week ago