If the Borrow has not yet been accepted by the Lender, you may cancel the Borrow and you will not be charged.

After the Borrow has been accepted by the Lender, you will be able to cancel your Borrow up until 12 days prior to your Borrow Start Date to receive a full refund. For example, if your Borrow start date is on 5/12, you have until 4/30 to cancel for a full refund.

Any cancellations submitted within the 12 days before your Borrow start date will not be refunded.

In the event of a change or cancellation, please contact us via the live chat bot.