How do I ship?
Ship out on the morning of your ship date at your local UPS store, NOT USPS.
Take a picture of the tracking receipt that UPS gives you. We will reference this receipt in the event the item is lost in transit. Be sure the photo is of the entire receipt including drop off location, tracking number, and date.
Items that are shipped via USPS, left in a drop box, or otherwise do not have proof of drop off with a tracking receipt are not eligible for coverage.
Do I pay for shipping?
Nope! Unlike most rental platforms, Bipty has you covered when it comes to shipping. We will send you a pre-paid shipping label prior to your ship date.
What kind of packaging can I use?
In light of being sustainable, we recommend reusing poly-mailers to cut down on waste, you can even reuse Amazon or other retailer poly-mailers!
Pack your piece in a bubble or poly-mailer that is 9 x 12 inches or smaller. If your piece requires a larger package or is heavier than 1 pound, notify Bipty for an upgraded label to avoid your item getting lost in transit.
To avoid damages during shipping, be sure to wrap your piece in tissue paper, a dust bag, or the dry cleaning bag.
Please avoid cardboard boxes, unless otherwise approved, to prevent your item from getting lost in transit.
What if I ship late?
The Lender will be responsible for any additional fees incurred due to late ship-outs (with the exception of back-to-back Borrows).
These fees will be deducted from the Lender’s earnings prior to payout.
Borrows that do not arrive in time for the Borrower’s event due to a late ship out on the Lender’s part, will result in Borrow cancelation and loss of payout.
Repeated failure to ship out on time will result in the deactivation of the Lender’s account.
Shipping on time or early is extremely important since Borrowers are depending on pieces arriving for their special events. If something comes up and you can no longer ship out, contact Bipty immediately so we can find a new piece for the Borrower.