This typically occurs if you are using a rostering integration (Care Planner, iCare) with Birdie.

Ensure that you have marked the client as inactive on your rostering sytem first and then this information will be synchronised with Birdie, however this can sometimes take a while to show on Birdie.

If you've already made the client inactive on Birdie and still can't see the correct status on Birdie, please contact us using live chat.

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