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Why was my payment rejected?

Updated over 2 months ago

A payment may be rejected for reasons outside the Exchange, since the process is managed by an external provider.

Most common causes

  • The bank blocked the transaction due to internal policies

  • Insufficient funds

  • Incorrect data entered

  • Country or currency restrictions

  • The provider requires additional verification

What to do

  • Retry with another method

  • Contact your bank

  • Verify that your data matches exactly

  • Choose another available provider

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