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How and when to contact Support?

Updated over a month ago

Users can contact the support team through the official channels enabled by the platform.

It is recommended to contact support when:

  • There are account access issues.

  • There are problems with deposits or withdrawals.

  • Errors occur in operations or platform functions.

  • There are doubts related to security, verification, or restrictions.

  • The user cannot resolve their inquiry through the available guides.

Before contacting support, it is suggested to review the FAQ and guides, as many common questions can be resolved immediately.

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