Bitpace supports only the main Ethereum (ERC20) network. Our rate valuations are based on this ERC20 ETH network only. Therefore, customers need to use the ERC20 network for sending Etherium.
Please do not send ETH via another network e.g. Binance Smart Chain (BSC) network where the transaction will be processed for ETH Token and it is completely different from ETH. Any transaction out of the Etherium main network (ERC20) will fail to reach Bitpace.
Probably, customers won’t be able to return the money on different ETH networks, because the address format is the same on the other network.