Bitpace HelpCenter

Please visit this collection for your questions regarding your experience with Bitpace. Share your feedback, and rate us on how you are satisfied with the content.

23 articles in this collection
Written by Customer_Support

General

Do you support all cryptocurrencies for withdrawals (customer)?

Yes, you can make a withdrawal for your customer in all cryptos our system currently supports.

Written by Customer_Support
Updated over a week ago

Can I accept payments in FIAT from my customers using Bitpace services?

Written by Customer_Support
Updated over a week ago

About Company (SGV)

Written by Customer_Support
Updated over a week ago

Why I didn't receive your emails? How to cope with this?

Bitpace sends all the activation & confirmation emails automatically in Seconds.

Written by Customer_Support
Updated over a week ago

Are there any country limitations for Bitpace?

We have no limitations for countries except the following:

Written by Customer_Support
Updated over a week ago

I haven't established my business yet. Can I verify my business account anyway?

You may start the self-registration process but you won't be able to start any transaction without the completion of the KYB process.

Written by Customer_Support
Updated over a week ago

Where do you get your prices from?

Bitpace has a sophisticated algorithm that calculates the price from various sources (providers, miners, reserves, etc.)

Written by Customer_Support
Updated over a week ago

Is there a minimum transaction amount?

Please ask for the latest limits during integration.

Written by Customer_Support
Updated over a week ago

How to manage withdrawal coin fees?

The withdrawal fees of the external system are reflected on all the transactions going out from the Bitpace system.

Written by Customer_Support
Updated over a week ago

What fees do I have to pay when I use the Bitpace services?

The fee scheme is applied as in your agreement. You may find the standard fee scheme here:

Written by Customer_Support
Updated over a week ago

Can I send crypto to someone?

Yes. You can either use API (get price > create order > withdraw) or use the "Make Payment" feature on the Merchant Panel.

Written by Customer_Support
Updated over a week ago

Why does your price seem lower/higher in comparison to x provider?

For Bitpace we calculate prices depending on a number of conditions...

Written by Customer_Support
Updated over a week ago

How to make a refund to the customer?

There are multiple methods for refunding your customer:

Written by Customer_Support
Updated over a week ago

How to's

How to complete the Self-Registration

Let us take you through the steps below to complete your self-registration and integration so you can start trading at full speed

Written by Customer_Support
Updated over a week ago

How to withdraw from my balance on Bitpace?

You can withdraw the balance that you collected with the Bitpace payment solution, either in coin or in FIAT currency.

Written by Customer_Support
Updated over a week ago

How many deposit addresses can I generate?

There is no limit to creating deposit addresses.

Written by Customer_Support
Updated over a week ago

How do I get customers to deposit coins into my account?

You need to create a deposit address first

Written by Customer_Support
Updated over a week ago

Critical Reminder for using proper Wallet Address & Blockchain Network

Written by Customer_Support
Updated over a week ago

Which network do I need to choose by sending Etherium (=ETH)?

Bitpace supports only the main Ethereum (ERC20) network.

Written by Customer_Support
Updated over a week ago

Concepts

What are the supported cryptocurrencies & FIAT currencies on the Deposit Method?

Written by Customer_Support
Updated over a week ago

What is the difference between Buy/Sell balance and Exchange balance?

Customers can buy crypto and can sell whenever they want. The exchange balance is for the deposit, withdrawal, and payment operations.

Written by Customer_Support
Updated over a week ago

How can my customers make payments with cryptocurrencies?

You may enable four types of payment methods: Fixed Deposit, Dynamic Deposit, Trade Coin & Receive Payment

Written by Customer_Support
Updated over a week ago

What's the difference between completed and accepted in Fixed Deposit?

If a transaction has directly been completed by the system, it is "COMPLETED". It may be "ACCEPTED" by the merchant manually.

Written by Customer_Support
Updated over a week ago