Bitpace HelpCenter

Please visit this collection for your questions regarding your experience with Bitpace. Share your feedback, and rate us on how you are satisfied with the content.

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23 articles in this collection
Written by Customer_Support
General

Do you support all cryptocurrencies for withdrawals (customer)?

Yes, you can make a withdrawal for your customer in all cryptos our system currently supports.
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Written by Customer_Support
Updated over a week ago

Can I accept payments in FIAT from my customers using Bitpace services?

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Written by Customer_Support
Updated over a week ago

About Company (SGV)

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Written by Customer_Support
Updated over a week ago

Why I didn't receive your emails? How to cope with this?

Bitpace sends all the activation & confirmation emails automatically in Seconds.
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Written by Customer_Support
Updated over a week ago

Are there any country limitations for Bitpace?

We have no limitations for countries except the following:
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Written by Customer_Support
Updated over a week ago

I haven't established my business yet. Can I verify my business account anyway?

You may start the self-registration process but you won't be able to start any transaction without the completion of the KYB process.
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Written by Customer_Support
Updated over a week ago

Where do you get your prices from?

Bitpace has a sophisticated algorithm that calculates the price from various sources (providers, miners, reserves, etc.)
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Written by Customer_Support
Updated over a week ago

Is there a minimum transaction amount?

Please ask for the latest limits during integration.
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Written by Customer_Support
Updated over a week ago

How to manage withdrawal coin fees?

The withdrawal fees of the external system are reflected on all the transactions going out from the Bitpace system.
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Written by Customer_Support
Updated over a week ago

What fees do I have to pay when I use the Bitpace services?

The fee scheme is applied as in your agreement. You may find the standard fee scheme here:
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Written by Customer_Support
Updated over a week ago

Can I send crypto to someone?

Yes. You can either use API (get price > create order > withdraw) or use the "Make Payment" feature on the Merchant Panel.
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Written by Customer_Support
Updated over a week ago

Why does your price seem lower/higher in comparison to x provider?

For Bitpace we calculate prices depending on a number of conditions...
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Written by Customer_Support
Updated over a week ago

How to make a refund to the customer?

There are multiple methods for refunding your customer:
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Written by Customer_Support
Updated over a week ago