The first and last name you provided on the Bity interface does not match the bank account holder's first and last name registered with this bank, so the bank reversed / refused the order.

Your bank or service provider refused the payment. Your payment will be refunded to our bank account. In this case, we need another bank account to send your funds to. If this happens, you will be contacted by our team. They will ask you to provide another bank account where we can send your funds. This process must be completed by us manually, and that's why it may take some extra time.

You placed your order with a specific amount and sent us a different one. This mismatch in amounts may result in automatic cancellation of the order.

If insufficient funds are sent during transactions, the order may be automatically cancelled to prevent processing errors. Confirmation is required to verify access to the original cryptocurrency address to return funds.

If you don't use enough fees the transactions will not reach the minimum number of confirmations, and without those the conversion order is not executed.d.

Please make sure that the bank or service provider you fill as the payment destination accepts payments from crypto service providers before opening your order with us. To do this, please check your bank or service provider's terms and conditions before using them for crypto orders.

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