Your selling (crypto to fiat) transaction may take longer than usual for the following reasons:

  • The first and last name you provided on the Bity interface does not match the bank account holder's first and last name registered with this bank, so the bank reversed / refused the transaction.

  • Your bank or service provider refused the payment. Your payment will be refunded to our bank account. In this case, we need another bank account to send your funds to. If this happens, you will be contacted by our team. They will ask you to provide another bank account where we can send your funds. This process must be completed by us manually, and that's why it may take some extra time to complete.

To avoid refused and refunded payments:

  • Please make sure that the bank or service provider you give as the payment destination accepts payments from crypto service providers before opening your transaction with us. To do this, please check your bank or service provider's terms and conditions before using them for crypto transactions.

We are a reliable, licensed, and regulated crypto finance service provider and brokerage with strong, trusted relationships built with many Swiss banking branches. A situation where a bank refuses payment from our company is very rare, but it can happen.


List of popular banks and service providers that currently do not accept crypto related funds:

  • Payoneer

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