When you want to sell your cryptocurrencies, we HIGHLY RECOMMEND to sent your cryptocurrencies from a personal cryptocurrency wallets and NOT from an exchange or exchange wallet (Binance, Bitstamp, Coinbase etc.).
Indeed, a transaction made from an exchange can take longer to be executed, and you have a limited time to execute a sell order on Bity's ATM (generally 10 minutes).
If the above-mentioned time-limit is exceeded, your payment will be marked as invalid and your transaction on ATM will be cancelled.
In that case, contact our support team, they will process the refund manually.
We understand that this procedure can be a long and frustrating process for our customers. So please only use personal cryptocurrency wallets to avoid this.