ATMs FAQ

Get answers to the most commonly asked questions about our Crypto ATMs including how to contact support, step by step tutorials and more.

33 articles in this collection
Written by Kimberley and Filipe

General information about ATMs

What is an ATM?

Written by Kimberley
Updated over a week ago

What is a cryptocurrency ATM?

Cryptocurrency ATM definition

Written by Kimberley
Updated over a week ago

What are the benefits of cryptocurrency ATMs ?

Advantages of cryptocurrency ATM

Written by Kimberley
Updated over a week ago

Where can I find an ATM?

Written by Kimberley
Updated over a week ago

How to import my cryptos from a paper wallet to a software wallet

How do I import my bitcoins (BTC) from a paper wallet to a software wallet

Written by Filipe
Updated over a week ago

How do I import my Ethereum (ETH) from a paper wallet to a software wallet

Written by Filipe
Updated over a week ago

How do I import my Litecoin (LTC) from a paper wallet to a software wallet

Written by Filipe
Updated over a week ago

How do I import my Monero (XMR) from a paper wallet to a software wallet

Written by Filipe
Updated over a week ago

Use of ATMs

What currencies do you accept?

Accepted currencies

Written by Kimberley
Updated over a week ago

What are the limits ?

Written by Kimberley
Updated over a week ago

Do I need to verify my identity ?

Need of identity verification (KYC process)

Written by Kimberley
Updated over a week ago

How can I check my paper wallet balance?

Paper wallet balance

Written by Kimberley
Updated over a week ago

Why can't I use an exchange or exchange wallet for my SELL transaction?

Do not use an exchange for sell transactions

Written by Kimberley
Updated over a week ago

How to check my order on the Blockchain?

Order's check on Blockchain

Written by Kimberley
Updated over a week ago

How long do I need to wait before the transaction is confirmed for a buy order?

BUY confirmation time

Written by Kimberley
Updated over a week ago

How to transfer my cryptocurrencies from my paper wallet to a crypto wallet?

Move your funds from paper wallet to online wallet

Written by Kimberley
Updated over a week ago

How long do I need to wait before the transaction is confirmed for a sell order?

SELL confirmation time

Written by Kimberley
Updated over a week ago

Fees and rates

What is the fee for a buy transaction?

Fees for buy transaction

Written by Kimberley
Updated over a week ago

What is the fee for a sell transaction?

Fees for sell transaction

Written by Kimberley
Updated over a week ago

Why ATM's fees are different than the fees in Bity.com?

Fees in ATMs and in bity.com

Written by Kimberley
Updated over a week ago

What other fees are there?

Written by Kimberley
Updated over a week ago

Where can I find live fee information?

Live fee information

Written by Kimberley
Updated over a week ago

ATM buy Troubleshooting

The ATM is rejecting my banknote, why?

Rejection of banknote

Written by Kimberley
Updated over a week ago

Why is my paper wallet / redeem ticket empty?

Paper wallet empty

Written by Kimberley
Updated over a week ago

Can I cancel a buy order ?

Cancellation of buy order

Written by Kimberley
Updated over a week ago

What can I do if I didn't receive a paper wallet ?

Paper wallet not printed

Written by Kimberley
Updated over a week ago

ATM sell Troubleshooting

Why can't I place a sell order?

Impossible to sell

Written by Kimberley
Updated over a week ago

What should I do if I sent cryptocurrencies but didn't receive any cash back?

Written by Kimberley
Updated over a week ago

What should I do if I received less cash than what was detailed on my 'Redeem Ticket' ?

Written by Kimberley
Updated over a week ago

I have damaged my QR code and it won't scan! How do I get my money?

Written by Kimberley
Updated over a week ago

Support

How do I contact your support?

Written by Kimberley
Updated over a week ago

Installation of a Bity's ATM on your business

How can I get a Bity's ATM ?

Add a Bity ATM to your business

Written by Kimberley
Updated over a week ago

What are the benefit of installing a Bity's ATM to your business ?

Benefit of installing ATMs

Written by Kimberley
Updated over a week ago