ATMs FAQ

Get answers to the most commonly asked questions about our Crypto ATMs including how to contact support, step by step tutorials and more.

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33 articles in this collection
Written by Support and Kimberley

How do I import my bitcoins (BTC) from a paper wallet to a software wallet

Written by Support
Updated over a week ago

How do I import my Ethereum (ETH) from a paper wallet to a software wallet

Written by Support
Updated over a week ago

How do I import my Monero (XMR) from a paper wallet to a software wallet

Written by Support
Updated over a week ago

How do I import my Litecoin (LTC) from a paper wallet to a software wallet

Written by Support
Updated over a week ago

General information about ATMs

What is an ATM?

Written by Kimberley
Updated over a week ago

What is a cryptocurrency ATM?

Cryptocurrency ATM definition

Written by Kimberley
Updated over a week ago

What are the benefits of cryptocurrency ATMs ?

Advantages of cryptocurrency ATM

Written by Kimberley
Updated over a week ago

Where can I find an ATM?

Written by Kimberley
Updated over a week ago

Use of ATMs

What currencies do you accept?

Accepted currencies

Written by Kimberley
Updated over a week ago

What are the limits ?

Written by Kimberley
Updated over a week ago

Do I need to verify my identity ?

Need of identity verification (KYC process)

Written by Kimberley
Updated over a week ago

How can I check my paper wallet balance?

Paper wallet balance

Written by Kimberley
Updated over a week ago

Why can't I use an exchange or exchange wallet for my SELL transaction?

Do not use an exchange for sell transactions

Written by Kimberley
Updated over a week ago

How to check my order on the Blockchain?

Order's check on Blockchain

Written by Kimberley
Updated over a week ago

How long do I need to wait before the transaction is confirmed for a buy order?

BUY confirmation time

Written by Kimberley
Updated over a week ago

How to transfer my cryptocurrencies from my paper wallet to a crypto wallet?

Move your funds from paper wallet to online wallet

Written by Kimberley
Updated over a week ago

How long do I need to wait before the transaction is confirmed for a sell order?

SELL confirmation time

Written by Kimberley
Updated over a week ago

Fees and rates

What is the fee for a buy transaction?

Fees for buy transaction

Written by Kimberley
Updated over a week ago

What is the fee for a sell transaction?

Fees for sell transaction

Written by Kimberley
Updated over a week ago

Why ATM's fees are different than the fees in Bity.com?

Fees in ATMs and in bity.com

Written by Kimberley
Updated over a week ago

What other fees are there?

Written by Kimberley
Updated over a week ago

Where can I find live fee information?

Live fee information

Written by Kimberley
Updated over a week ago

ATM buy Troubleshooting

The ATM is rejecting my banknote, why?

Rejection of banknote

Written by Kimberley
Updated over a week ago

Why is my paper wallet / redeem ticket empty?

Paper wallet empty

Written by Kimberley
Updated over a week ago

Can I cancel a buy order ?

Cancellation of buy order

Written by Kimberley
Updated over a week ago

What can I do if I didn't receive a paper wallet ?

Paper wallet not printed

Written by Kimberley
Updated over a week ago

ATM sell Troubleshooting

Why can't I place a sell order?

Impossible to sell

Written by Kimberley
Updated over a week ago

What should I do if I sent cryptocurrencies but didn't receive any cash back?

Written by Kimberley
Updated over a week ago

What should I do if I received less cash than what was detailed on my 'Redeem Ticket' ?

Written by Kimberley
Updated over a week ago

I have damaged my QR code and it won't scan! How do I get my money?

Written by Kimberley
Updated over a week ago

Support

How do I contact your support?

Written by Kimberley
Updated over a week ago

Installation of a Bity's ATM on your business

How can I get a Bity's ATM ?

Add a Bity ATM to your business

Written by Kimberley
Updated over a week ago

What are the benefit of installing a Bity's ATM to your business ?

Benefit of installing ATMs

Written by Kimberley
Updated over a week ago