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What should I do if a transaction is pending?

A pending transaction means your payment has been authorized, but the merchant has not yet completed it.

This is a normal part of the payment process and, in most cases, the status updates automatically once the merchant completes the transaction.

While a transaction is pending:

  • The amount may appear as temporarily reserved.

  • The merchant still needs to complete the payment.

  • The transaction status will update once the process is finished.

In some cases, the final amount may be different from the pending amount. This can happen due to tips, additional merchant charges, or currency conversion.

If the transaction remains pending for several days, contact our Support team so we can review the payment status.

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