If you see a transaction you don’t recognize, first review the payment details carefully.
In some cases, the merchant name shown on the transaction may be different from the name of the business where you made the purchase.
Before reporting the transaction, check whether any of the following applies:
The purchase was made by someone who has access to your card.
It’s a recurring subscription or service.
The merchant uses a different name to process payments.
If you still don’t recognize the transaction after reviewing this information, contact the BIX Support team to report it.
While the transaction is being investigated, you may also consider temporarily freezing your card as a security measure.