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What does it mean when a transaction appears as failed?

A failed transaction means the payment could not be completed.

This can happen for several reasons, including:

  • Insufficient funds on your card.

  • A card spending limit has been reached.

  • Connection issues with the merchant.

  • The transaction was declined for security reasons.

  • The merchant was unable to process the payment.

In most cases, when a transaction fails, no charge is made to your card.

If the payment was not completed, make sure you have enough available balance, check that you have not reached one of your card limits, and try again. If the issue continues, please contact our Support team.

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