If a payment appears twice in your transaction history, it may be a temporary duplicate authorization, not an actual double charge.
This can happen when:
The merchant attempts to process the payment more than once.
The system creates an additional authorization before the transaction is completed.
The merchant performs a verification or pre-authorization of the amount.
In many cases, one of the charges will disappear automatically once the merchant completes the transaction.
If both charges are completed and continue to appear in your transaction history, and you believe this is an error, contact the BIX Support team to request a review.