If you identify an issue with a transaction made using your BIX Card, you can contact our Support team for assistance.
Before contacting us, we recommend that you:
Review the transaction details in your transaction history.
Note the transaction date, amount, and any other relevant information.
Go to Settings and select Support to contact our team.
When submitting your report, provide as much information as possible. This will help us investigate the issue and resolve it as quickly as possible.