If you notice a charge you don’t recognize or disagree with, you can submit a dispute through the BIX app. Please note that a transaction can only be disputed after it has been settled.
Wait until the transaction is settled
You can only dispute a transaction once its status is Settled. While it is still pending, the amount may change or the authorization hold may be released automatically.
Submit the dispute from the transaction
Open the settled transaction in the BIX app and tap Report an Issue to start the dispute process.
Our Support team will review your case
After receiving your request, our Support team will review your case and may ask you for additional information, such as receipts or any other supporting documentation related to the transaction.
Please respond promptly to any requests to help avoid delays in the review process.
What happens next?
Disputes are typically resolved within 30 to 60 business days, depending on the case and the card network’s processing times.
If your dispute is approved, the refund will be credited according to the outcome of the investigation.