No. The email address associated with an existing BIX account cannot be changed or updated.
What should the user do to use another email address?
The user must:
Contact the Support team.
Complete identity verification.
Request the deletion of the current BIX account.
Wait for confirmation that the account has been deleted.
Create a new account using the preferred email address.
Identity verification
Before deleting the account, the Support team will request information and documentation to verify the account holder’s identity.
Processing time
After identity verification has been successfully completed, account deletion may take up to 72 business hours.
Important
The user should not create a new account until they receive confirmation that the previous account has been deleted.