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Blackbell marketplace payment flow & fees structure
Blackbell marketplace payment flow & fees structure
David Brahka avatar
Written by David Brahka
Updated over a week ago

At Blackbell, you can sell your services through:

  1. Direct sales: Customers find and order your items on your website or app, created using Blackbell.

  2. Via a marketplace: Customers discover and order your items from a marketplace website or app, also built with Blackbell.

At a Glance

Fees Related to Online Payments:

Blackbell charges a service fee when a booking is confirmed to cover operational costs such as live chat customer support, payment dispatch, refund reconciliation, and fraud prevention. Additionally, a payment transaction fee is charged for payment processing.

  • Payment Transaction Fees: Fees range from 1.5% + £0.20 to 3.25% + £0.20, depending on the card's country of origin and type.

  • Blackbell Service Fees: For direct sales and subscription renewals, the fee ranges between 2% and 5%. For marketplace sales, the supplier-side fee is 1% of the confirmed booking, while the marketplace-side fee is 20% of the commission payout.

Full Details

In this guide, we will cover:

  1. Online payment process

  2. Payout method: how to withdraw money out of Blackbell ?

  3. Fees related to online payments

    1. Direct orders

    2. Direct orders - subscriptions renewal

    3. Marketplace order

      1. Marketplace side

      2. Supplier side

  4. Fees related to withdrawing money from Blackbell

1. Online payment process

Step 1: A customer buys your product or service
Step 2: Blackbell integrated payment system process the charge
Step 3: The amount is instantly added to the section "available soon" in your Balance
Step 4: Up to 5 days after the charge, the amount is added to section "available now" in your Balance 

You can withdraw your available Balance via a payout.

2. Payout method

You can withdraw your balance to your bank account.

Your Bank account
In Europe (EUR), in United Stated (USD), in United Kingdom (GBP), in rest of the world to the following countries :

3. Fees related to Online payments 

To help Blackbell run smoothly and to cover the costs of the products and services we provide, like live chat customer support, payments dispatch, refunds reconciliation and fraud prevention - we charge a service fee when a booking is confirmed. 

In addition, a payment transaction fee is charged for payment processing.

Payment transaction Fees:

The Payment Transaction Fee varies 1.5% + £0.20 and 3.25% + £0.20

The fee depend on the country of origin of the card used for payment and varies per transaction:

  • United Kingdom standard cards: 1.5% + £0.20 per transaction
    United Kingdom Premium cards: 1.9% + £0.20 per transaction

  • Europe: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden: 2.5% + £0.20

  • Other countries including United States USA: 3.25% + £0.20 per transaction

Standard cards:

Consumer cards issued by Visa and Mastercard . All cards issued by American Express, Discover, Diners Club, Maestro, Cartes Bancaires, UnionPay

Premium cards:

Commercial, corporate, or business cards issued by Visa and Mastercard

Direct Sales:

A Blackbell Service Fee and a Payment Transaction Fee 

  • The Blackbell Service Fee varies between 2% and 5%

  • The Payment Transaction Fee varies 1.5% + £0.20 and 3.25% + £0.20

Direct Sales subscriptions renewals:

A Blackbell Service Fee and a Payment Transaction Fee

  • The Blackbell Service Fee varies between 2% and 5%.

  • The Payment Transaction Fee varies 1.5% + £0.20 and 3.25% + £0.20

  • An additional 1% fee is charged

Marketplace Sales:

Supplier side: Blackbell Service Fee and a Payment Transaction Fee 

  • The Blackbell service Fee is 1% of the confirmed booking.

  • The Payment Transaction Fee varies 1.5% + £0.20 and 3.25% + £0.20

Marketplace side side:  Blackbell Service Fee 

  • The Blackbell service Fee is 20% of the commission payout. 

4. Fees related to Payouts

Your fees depend on your bank country and currency.

For example:

  • GBP - fixed fee 0.32 GBP which does not depend on payout amount.

  • EUR - fixed fee if 0.37 EUR which does not depend on payout amount.

VAT 

For a more detailed approach, including VAT consideration, you can download the following spreadsheet and adapt it with the update above documentation.

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