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Setup instant alerts about incoming orders
Setup instant alerts about incoming orders
Sharon Brakha avatar
Written by Sharon Brakha
Updated over a week ago

About

Set up instant alerts per department to be promptly notified about incoming orders. You can choose to notify internal team members or external staff. 

How to

▶︎ Quick path: E-Commerce > Manage > Setup > Team & Alerts > Instant Alerts

  • Select the department to setup alerts for 

  • Add the team members that belong to this department (team members must have been created first)

  • Setup email alerts, phone alerts and SMS alerts 

About team members

  • Under each department, you can register internal team members to receive instant email, phone and SMS alerts

  • Only team members who entered their phone numbers will be available under "Instant phone alerts to" and "Instant SMS alerts to"

  • Each team member can unsubscribe or subscribe to additional alerts from his personal settings

  • Your team can download the Blackbell Manage app to manage orders the go. They could activate push notifications to be notified via push as well

About external staff 

  • You can also register external people from your organization to receive alerts about orders. However, they won't get access to the platform to handle those orders. 

Pre-requisites

Team members must have been created first! 

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