About
Blackbell lets you create advanced booking wizards so that when a customer wants to book a service, he is requested to go through some booking steps. Use our booking wizard to:
Collect all the information needed to deliver the service
Upsell
Capture customer's signature if needed
Options available
You can add the following steps as part of your wizard:
A booking form
A text area
A special form called the participant booking form
A location module to let the customer add a delivery address
A schedule module to let the customer plan his service or pick among predefined availabilities (See Calendars)
Example of a booking form
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1 - The booking form
You can build forms with different types of components:
1 - checkbox: customer has to select the right option
For this option, you can define if there is a price associated. Thus, by checking the box, the associated price will be added to the total cost of the product or service.
2 - quantity picker: customer has to select the quantity of an option
For this option, you can define if there is a price associated. Thus, by picking the correct quantity, the associated price will be added to the total cost of the product or service. You can also define a minimum and maximum quantity.
3 - text input: it is a free text area
For this option, you can specify the type of text input that can be entered: any text, phone number or email.
4 - capture signature: customer must sign to give his approval
5 - upload image: customer can upload to image
You can mix those 5 types to make a list
More about the "Booking form"
On top of each option's specs, you can define for the list itself:
MIN to be selected across the list
MAX to be selected across the list
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2 - The text area
You can add a text area as a step in the product or service booking process.
This is a good way to ask additional information to your customer.
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3 - The participant booking form
You can create a specific type of product or service for a given scenario where price depends on 2 variables. For example: number of people and number of hours.
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4 - The location module
For services that require the customer to select a location for pickup / delivery, we let you add a location module to your product or service booking wizard.
The customer will be able to edit the address during the booking process.
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5 - The schedule module
You can add a schedule module to your service booking wizard and therefore have your customers specify the date and time they want the service to be delivered or rendered.
There are 2 cases:
Accept orders ANYTIME
This means customer can book anytime in the future.
Use case: booking a transportation for a specific date / booking a wake up call
To do so, simply add the "Schedule" step.
Accept orders based on one or multiple calendar availabilities
Customer will see available slots and you will be able to better manage operations.
Use case: Ordering a yoga class / ordering room service...
Here, you must refer to the following article: How to setup calendars
