1. Connect Usage

The Connect Usage dashboard will help you understand your Connect segment usage for a specific month. 

Connect Usage

To see your Connect Usage, first start by selecting the Customer Center Block. Next, choose the Connect Block and navigate to the Usage tab. Here, you will see segment usage broken down by message type, including SMS, MMS, and Email depending on the month selected.

Ignored - Message was not sent because of an inactive or unpaid messaging subscription.

Unreachable - Message was not sent because the customer unsubscribed from the previous campaign.

Please Note: This can also be the number of messages unsuccessfully delivered due to mobile carrier, insufficient cell signal, and/or an individual device's ability to receive MMS messages. Click here to learn more.

Failed - Message has failed to send due to invalid phone numbers.

Undelivered - Carrier attempted to send the message but it was not delivered to the customer.

Delivery (Unconfirmed) - The carrier believes that the message has been received but doesn't have final confirmation.

Delivery (Confirmed) - The carrier has confirmed that the message was successfully received by the customer.

Received - The customer received the message, but confirmation was not confirmed by the carrier.

Learn More About Connect...

Connect Subscriptions

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